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Betsy contacted Sam, a salesman who works for Luxe, a company that sells luxury boats, and told him that she was interested in purchasing a luxury boat. Luxe provided Betsy with free airfare and lodging at a hotel resort near the Luxe boat showroom. After shopping at the showroom, Betsy became interested in the Wind Catcher model priced at $200,000. Sam explained to Betsy the features of the Wind Catcher and told her that it was “state of the art.” Sam gave Betsy a one-page purchase order form on which the words “Wind Catcher” were written in the blank space marked “Boat Model,” and “$200,000” was written in the blank space marked “Price.” Just above the signature line in red italics were the words “This offer by Purchaser is irrevocable for thirty (30) days. All sales are final when approved by Luxe.” Before Betsy left the hotel the next day, Sam came by to tell her that he had just learned that Luxe was about to raise its prices, but that she could order the Wind Catcher at the current price if she quickly returned the purchase order form she had received the night before. When Betsy returned home, she checked prices on the Internet for comparable boats and decided the price quoted by Luxe for the Wind Catcher was a good deal. She signed and faxed the purchase order form to Luxe. After receiving the purchase order form from Betsy, Sam prepared the documents that Betsy would need to register the boat and went to the boat harbor where Betsy planned to keep the boat to make sure that the docking facilities were adequate for the Wind Catcher. A few days later, Betsy learned that, despite what Sam had said, Luxe had no plans to raise its prices and that the Wind Catcher was an older model without the navigation and safety features available on newer models. She immediately faxed a letter to Luxe stating that she did not want to make the purchase. That same afternoon Betsy received in the mail from Luxe a photocopy of the purchase order form that was stamped “Accepted” and signed by Luxe. Under what theory or theories may Luxe be successful in a breach of contract action against Betsy? Discuss. Do not discuss U.C.C.
List and describe briefly the elements of Service Design. Consider a service industry and create a short service blueprint, a series of events that has at least 5 steps. Then describe each step with a short paragraph under each step.
You are the manager of a department that provides hands on service to both inpatient and out patients of a large urban health care facility. One of your employees, a senior therapist named William, has been taking an increasing amount of your time an..
Audrey tends to believe that her forecasts are better than they really are. This illustrates a? decision-making bias known as? ________.
Discuss the importance of accurate job descriptions and appropriate job specifications. What might be some of the implications of not having accurate job specifications?
Sami Abbasi Health Food stocks five loaves of Vita-Bread. The probability distribution for the sales of VitaBread is listed in the following table. How many loaves will Sami sell on the average?
A catering company prepared and served 300 meals at an anniversary celebration last week using eight workers. The week before, six workers prepared and served 240 meals at a wedding reception. For which event was the labor productivity higher? Expl..
Potential customers frequently visit your production facility before making purchase decisions. You and the people who report to you in the sales department have received extensive training in etiquette issues because you deal with high-profile clien..
12 slides 100 words of speaker notes per slide- please be original. in preparation for your overall logistics white
Comparing New York City’s risk assessment and preparations for an event like September 11 at the World Trade Center and New Orleans’ risk assessment and its preparations for an event like Hurricane Katrina, discuss one major strength AND one major we..
Select a product that you like or a product you use. Design a sales presentation/campaign that introduces an idea for the product, or a better way to promote the product. How you will hook your listener. Identify the customer’s key issues. Write a on..
discuss the importance of identifying norms within a team? why is clear communication considered an essential element
What are three different methods that search engines use in ranking the Search Engine Results Page (SERP)? Describe the difference between semantic and recommendation search engines and give an example of each.
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