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Although we can calculate it in different ways, one definition of CRM is “the sum of lifetime values of all customers”
Considering this scenario and the idea that some companies are changing their philosophy of customers always being right, do you think it is still possible for companies to gain long-term loyal customers? How would you interact with Regina and maintain her as a customer before the police have to get involved? Your manager has instructed you that you can't exchange the television, give her store credit, or any type of discount in the future.
You have seen the many statistics indicating that healthcare costs are rising and continue to rise. Many of you have probably felt this first hand, by way of increases in premiums for your health insurance and/or the increase in patient responsibilit..
What are self-managed teams and how do they individually affect efficiency? Define process reengineering. Describe your experiences or personal opinion on the pros and cons of self-managed teams.
There are situations where hiring within the host country is advantageous; however, there are also times when it might be better to send expatriate managers already employed with the company. Discuss why both of these human resource management strate..
Ocala Software Systems operates a technical support center for its software customrs. If customers have problems installing or using Ocala software products, then they may telephone the technical support center and obtain free consultation. On averag..
As a decision manager, your responsibility is to see that people in your company decide well. At the heart of each of these actions and, indeed, decision making itself, is the notion of quality—decision quality, decision process quality, and decider ..
Which variable(s) has research results confirmed to be the most powerful in predicting profitability for an organization?
Should an employee have an expectation of privacy relative to electronic communications when sending personal emails from the company computer?
Take a global organization from experience or research a global organization. Explain what type of alliance that particular organization had with another company in a foreign country. Mention what were the advantages and disadvantages of that allianc..
Determine the two most essential means of protection for citizens AND whether the U.S. government should do more to protect consumers or if consumers should become more aware and informed in today’s business environment?
Why are unions exploring new collaboration solutions in the face of economic/work adversity, and how did Saturn's ambitious Quality of Work Life (QWL) program address these factors? In addition, describe why the program was eventually dissolved.
Define project crashing. What is involved in the approach for crashing projects? Identify three specific ways to crash a project.
Consider a newsvendor problem where demand is expected to be uniformly distributed between 800 and 1,900 units. If the selling price of the product is $190 per unit and the cost of the product is $70 per unit and the unsold items will be disposed (wi..
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