The shipping of entire order will be delayed

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Reference no: EM132185455

Select which approach (direct or indirect) you would use for the following negative messages and explain why you chose that approach. Ground your answer in the textbook advice.

A. An e-mail message to your boss, informing her that one of your key clients is taking its business to a different accounting firm.

B. An e-mail message to a customer, informing her that one of the books she ordered from your website is temporarily out of stock.

C. A letter to a customer, explaining that the DVD burner he ordered for his new custom computer is on back order and that, as a consequence, the shipping of the entire order will be delayed.

Reference no: EM132185455

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