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Explain why managing information is a challenging issue for hospitality organizations in regard to the three elements of the guest experience: the service product, the service setting, and the delivery system. Give examples with your response.
Imagine you have ordered food in a restaurant, and you discover it is undercooked and unappetizing. Provide two examples of how information through a service delivery system could correct these errors efficiently
What are the four approaches for staffing for global operations? What are their advantages and disadvantages?
Why is it important to be able to assume that demand will be level during each six month period?If the vendor is willing to offer a discount of $ 10 per order for ordering in multiples of 50 units would you advise the manager to take advantage of t..
You are the CEO for Skipper Products. The business has had a great year and you see that a PPM is needed to manage all the projects that are currently in progress, along with future projects.
Recently some Operations Management experts have begun insisting that simple minimizing process velocity, which actually means minimizing the time that it takes to process something through the system, is the single most important measure for impr..
During peak demand, an airline check-in with two desks and a single waiting line receives one customer every 1.5 minutes on average, with standard deviation of 0.4 minutes. Service times are 2.5 minutes on average, with standard deviation of 0.9 minu..
Process Management is about continuous improvement. Discuss similarities and differences between the Deming Cycle Methodology and the Kaizen approach to process improvement.
After reviewing the waiting line analysis of Problem 12, the manager of Pete’s Market wants to consider one of the following alternatives for improving service. What alternative would you recommend? Justify your recommendation. Hire a second person t..
1. Discuss the functions of inventory for different organizations in the supply chain associated with two of four members from the following list - manufacturer, distributor, supplier, or retailer.2. Based on your personal knowledge, select a specifi..
Select one of the following human resources functions: diversity management, workforce planning, , staffing, employee relations, labor relations, legal compliance, training, or performance management; and Discuss the relationship of that function to ..
The property manager of a city government issues chairs, desks, and other office furniture to city buildings from a centralized distribution center. Like most government agencies, it operates to minimize its costs of operations.
Define Virtual Business/Enterprise. Identify a virtual business and provide thoughts concerning the benefits, strengths, and weaknesses of this arrangement.
Identify a recent example of a company that is attempting to “do well, while doing good.” Note: You may use magazines, newspapers, journals, the library, and the Internet to gather your information. Identify a recent example of a company that has cut..
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