>> Project Management
Read the Forbes article, "The Role of Business Ethics in Relationships with Customers." Based on the content presented in the article, describe the strategic importance of Customer Relationship Management (CRM) and discuss how CRM business ethics can be used to create customer satisfaction and greater profits for the firm.
Wisner, J.D., Tan, K.-C., & Leong, G. (2012). Principles of Supply Chain Management (3rd ed.). Mason, OH: South-Western Cengage Learning.
Chapter 9: Domestic U.S. and Global Logistics
Chapter 10: Customer Relationship Management
Chapter 11: Global Location Decisions
Chapter 12: Service Response Logistics
The assignment is about Customer relationship management and how ethical practices of an organisation influences customers to make a purchase. The assignment investigates the effect on profit for organisations which are ethical towards their customers.