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a. Perform a quick service audit the next time you go shopping at a department store. Evaluate the three Tasks of service: the Task, the Treatment, and the Tangible features of the service on a scale of 1 (poor), 3 (average), and 5 (excellent). Remember that the tangible features include the environment, layout, and appearance of the store, not the goods you purchased. Provide a discussion in support of your evaluation.
b. Suggest poka-yokes to fail-safe the three Tasks you discussed above. (Focus on how to prevent an inadvertent mistake from happening in the first place.)
The Electrotech Corporation manufactures two industrial-sized electrical devices: generators also alternators. Both of these products need wiring also testing during the assembly process. Conclude the optimal solution to this problem utilizing leve..
in a 250-300 word response answer the following question do you believe most people are poor listeners or good
Explain sources of conflict within an organization. Discuss types of conflict that can arise when groups vie for resources.
Our bottling plant uses approximately 1000 plastic bottles per day (normally distributed), while daily usage has a standard deviation of 70. Order lead time is 2 days (constant). What is the average demand during lead time for this item? What is the ..
In an effort to reduce costs across the board, Pilchard wishes to hire recent graduates of MBA programs who have little experience. His firm would be paying them above competitive salaries even if it offered them one-half the salaries of its present ..
Determine the biggest organizational managerial mistake you have seen or read about and determine how this mistake affected the organization.
What is the purpose of outsourcing? How can it be helpful to a company's growth? How can it be harmful? Give examples to support your answer.
Discuss a specific case that defines death. Is this a universal definition, or should such matters be determined on a case by case basis?
What are the advantages and disadvantages of using prepared, or canned, sales presentation? Give examples of when using a canned presentation might be better than using a less structured presentation.
what are the distinguishing elements of a customer-driven quality requirement? what elements are unique to a
An unsold tee-time at Pebble Creek Country Club represents business lost forever, as services are ---------- and unlike products, cannot be inventoried and sold at a later time.
Illustrate what is the total tuition of all graduate students across these institutions. Illustrate what is the total dollar value paid of all text books purchased across all full time undergraduates across these institutions in the most recent on..
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