>> Operation Management
Which one of the following statements is best about process management?
a. The traditional relationship between capital intensity and resource flexibility is that if one is high, so is the other.
b. Creating a more capital-intensive process tends to reduce the fixed cost and raise the variable unit cost.
c. When customization must be high, equipment should be general purpose, and employees need to perform a broader range of duties.
d. Economies of scope mean that a process should be devoted to a single product or service to achieve high volumes.