Servqual questionnaire and walk-through-audit

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Reference no: EM132184009

1. Determine the difference between the use of SERVQUAL questionnaire and A walk-through-Audit? and which is better for service quality? please compare with examples.

2. Three people have applied to you for an opening as a team leader. One is totally unqualified. The second is experienced, but has a very poor attitude. The third lacks experience, but seems especially eager for the job; you think she would be a good worker if she had more experience, but you're not sure. You have some rush work that you need to get out. Which of the following courses would you choose? 1.) If the eager applicant has good references, hire her for a probationary period. But keep looking for a more qualified person in case she doesn't work out. 2.) Pass up the three applicants. Keep looking. 3.) Hire the experienced person, ignoring his attitude--you've got work to get done?

Reference no: EM132184009

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