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To what extent do you think that models of the service encounter and service design developed for face-to-face encounters, e.g. Servicescape, are applicable in an online service context? Illustrate your answer with examples of points of similarity and difference.
What are the risks to suppliers associated with each of the different types of contracts (fixed-price, incentive, and cost-based contracts)?
Find the effective rate of interest for an investment that earns 5 (1/2) % per year, compounded continuously.
Identify three TQM tools that may be used for ongoing process improvement. Be sure to describe who will use the tool, when it will be used, and what interval and how it will lead to process improvement
For this written assignment, you are to analyze the phenomenon of Facebook and Twitter, and discuss in what ways social media works as a globalizing force
Asphalt for building roads cannot be laid until the temperature is above 70 degrees for at least five days in a row. Consequently, road construction crews have to be increased during the summer months when they must try to lay as much asphalt as poss..
Sager Inc. just purchased a 91-day, $1 million T-bill that was selling at a discount of 3.1 percent. Assume a 360-day year. Calculate the dollar discount. Calculate the purchase price on this T-bill. Find the bond equivalent yield (BEY) on this T-bil..
Construct a process flow chart showing times and all flows and how long does your process take after you have minimized the total time by doing as much concurrently as you can?
are what are the various methods for recruiting employees? why are some better than others? In what sense are they better?
Why would the drug maker want to stymie generic competition. What types of legal barriers to market entry exist. What are the possible ethical dilemmas that are present in this example
Some customers are inherently not profitable and ‘retain’ because they extract more value from the firm than they provide in terms of revenue, reputation and recommendation. Identify three strategies for addressing this sort of retention ‘problem’. W..
identify elements of Nissan Altima value chain. Where can information be used to decrease costs or increase customer satisfaction or both? Explain.
Look at the elements from either the task environment or general environment side to discuss with the class. Discuss why you think many managers are surprised or unprepared for changes in the external environment and are less able to help their organ..
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