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Service providers can most directly produce a better match between service demand and supply from which of the below options?
a. Increasing customer expectations of what the firm will deliver
b. Investigating their Net Promoter Score (NPS)
c. Operating in a manner consistent with the production concept philosophy
d. Resolving complaints quickly
e. Using differential pricing
What happens to the average time in queue (waiting in line) and average time in system (waiting in line or being processed) as we move from releasing production orders for large quantities with a long time between orders, to using smaller quantities ..
The role of national and organizational culture in global business expansion. -Reflection on the possible uses for a manager in the areas of international business or global strategy.
Under the Weights and Measures (Packaged Goods) Regulations 1986, display of the text '330 ml e' on a bottle of beer with nominal content volume of 330 ml means that not more than 2.5% of bottles may be deficient in content volume by more than the to..
You're the manager of a local bank where a teller provides service to customers. On average, the teller takes 5 minutes to serve a customer. What is the average utilization of the service system? What is the probability that no customers are being se..
Describe some of the main services, products, and activities the organization provides to the public. Describe the size of the problem, who is affected by the problem, how long the problem has been in existence, and how long the evaluation will tak..
Estimating activity time is not an easy task, especially if assumptions must be made. State whether each item identified below can be accounted for in the construction of a PERT/CPM network: a. Consideration of weather conditions b. Consideration of ..
New Town Roasters (NTR) owns and operates a chain of 12 coffee shops around town. NTR's strategy is to provide the highest-quality coffee and baked goods in a warm, friendly environment. Each NTR provides its customers Internet access and current new..
Dave bought a power lawn mower manufactured by Ace, Inc. The mower was equipped with a removable plastic safety barrier to minimize the risk of injury from the mower’s blades. Dave removed the safety barrier believing that it was unnecessary. Under w..
The proposed filter (Type Y) has to be replaced every 5,000 miles (along with 5 quarts of oil) but does not require any additional oil between filter changes. If the oil costs $1.08 per quarts, what is the maximum acceptable price for the Type Y f..
What are some major capacity considerations in a hospital? How do they differ from those of a factor. Management may chose to build up capacity in anticipation of demand or in response to developing demand. Cite the advantages of both approaches.
1. High pressure for local adaptation combined with high pressure for lower costs would suggest what type of international strategy?
Tim Urban, owner/manager of Urban’s Motor Court in Key West, is considering outsourcing the daily room cleanup for his motel to Duffy’s Maid Service. Tim rents an average of 50 rooms for each of 365 nights (365 × 50 equals the total rooms rented for ..
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