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Operations Management class
You are the manager of a chain restaurant and company leadership has concerns younger diners are not as satisfied with the “dining experience” as older customers. This experience starts when the customer arrives at the restaurant and carries through until they walk out the door. In other words, there are many opportunities for the customer to observe the process, and along the way they formulate opinions that ultimate determine their satisfaction with the experience. If they are satisfied then they are likely to come back in the future. Given that repeat restaurant customers account for at least 33% of revenue, it is imperative customers enjoy the experience and return in the future.
The types of products / services a company provides and the target market it focuses on are strategic decisions, and they impact operations. In many industries, such as restaurants, both the product and how it is made are operational in nature.
You are the regional manager of a large sit down restaurant chain, and your national manager tasks you come with a product and service plan to redesign the menu and “dining experience” to attract more millennials to restaurants in your region. However, the national manager states that you can’t remodel your buildings due to a freeze on capital expenditures. The floor plans of the restaurants have to remain as they are, but you may change the product and service process. Post your plan and defend the approach you take.
Describe the current characteristics of the US labor force and explain what trends we expect to see in the future. Describe how to design jobs that are motivating and satisfyi
create a SWOT analysis to determine what the next steps your company should take to in order to move forward successfully. Your SWOT analysis should include a properly forma
Again, using the data for Jones Company in problems 2 and 3, suppose Jones believes that in the upcoming year, the rate of sales expected for each of the five items is as fo
Determine the local prices for some bulk materials such as concrete, sand, cement, steel mesh, bricks, and lumber and compare them to the periodically published prices in the
The Battle Creek Breakfast Food Company has developed a new breakfast cereal which it is considering for full-scale production. Test market results have provided the following
Carlos Gonzalez is production manager at an assembly plant that manufacturers cordless telephones. The company is planning to install a pull system. The process is being plann
In 2013, the Nevada Legislature enacted a statute which authorizes the sale of marijuana to persons who hold a prescription from a licensed physician. What claims does Wooders
You are a project manager for a large corporation, the marketing dept. wants to implement a software application to assist with client activity. the software they have chosen
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