Satisfied with the dining experience as older customers

Assignment Help Operation Management
Reference no: EM132280639

Operations Management class

You are the manager of a chain restaurant and company leadership has concerns younger diners are not as satisfied with the “dining experience” as older customers. This experience starts when the customer arrives at the restaurant and carries through until they walk out the door. In other words, there are many opportunities for the customer to observe the process, and along the way they formulate opinions that ultimate determine their satisfaction with the experience. If they are satisfied then they are likely to come back in the future. Given that repeat restaurant customers account for at least 33% of revenue, it is imperative customers enjoy the experience and return in the future.

The types of products / services a company provides and the target market it focuses on are strategic decisions, and they impact operations. In many industries, such as restaurants, both the product and how it is made are operational in nature.

You are the regional manager of a large sit down restaurant chain, and your national manager tasks you come with a product and service plan to redesign the menu and “dining experience” to attract more millennials to restaurants in your region. However, the national manager states that you can’t remodel your buildings due to a freeze on capital expenditures. The floor plans of the restaurants have to remain as they are, but you may change the product and service process. Post your plan and defend the approach you take.

Reference no: EM132280639

Describe how to design jobs that are motivating-satisfying

Describe the current characteristics of the US labor force and explain what trends we expect to see in the future. Describe how to design jobs that are motivating and satisfyi

Create a swot analysis to determine steps taken by company

create a SWOT analysis to determine what the next steps your company should take to in order to move forward successfully. Your SWOT analysis should include a properly forma

Compute the days of supply for each item.

Again, using the data for Jones Company in problems 2 and 3, suppose Jones believes that in the upcoming year, the rate of sales expected for each of the five items is as fo

Determine the local prices for some bulk materials

Determine the local prices for some bulk materials such as concrete, sand, cement, steel mesh, bricks, and lumber and compare them to the periodically published prices in the

Annual fixed costs are estimated

The Battle Creek Breakfast Food Company has developed a new breakfast cereal which it is considering for full-scale production. Test market results have provided the following

Planning to install pull system

Carlos Gonzalez is production manager at an assembly plant that manufacturers cordless telephones. The company is planning to install a pull system. The process is being plann

Lawsuit to stop the county from enforcing the ordinance

In 2013, the Nevada Legislature enacted a statute which authorizes the sale of marijuana to persons who hold a prescription from a licensed physician. What claims does Wooders

Project manager for a large corporation the marketing dept

You are a project manager for a large corporation, the marketing dept. wants to implement a software application to assist with client activity. the software they have chosen

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd