Satisfied with the dining experience as older customers

Assignment Help Operation Management
Reference no: EM132280639

Operations Management class

You are the manager of a chain restaurant and company leadership has concerns younger diners are not as satisfied with the “dining experience” as older customers. This experience starts when the customer arrives at the restaurant and carries through until they walk out the door. In other words, there are many opportunities for the customer to observe the process, and along the way they formulate opinions that ultimate determine their satisfaction with the experience. If they are satisfied then they are likely to come back in the future. Given that repeat restaurant customers account for at least 33% of revenue, it is imperative customers enjoy the experience and return in the future.

The types of products / services a company provides and the target market it focuses on are strategic decisions, and they impact operations. In many industries, such as restaurants, both the product and how it is made are operational in nature.

You are the regional manager of a large sit down restaurant chain, and your national manager tasks you come with a product and service plan to redesign the menu and “dining experience” to attract more millennials to restaurants in your region. However, the national manager states that you can’t remodel your buildings due to a freeze on capital expenditures. The floor plans of the restaurants have to remain as they are, but you may change the product and service process. Post your plan and defend the approach you take.

Reference no: EM132280639

Calculate incremental after-tax free cash flows

How do we calculate incremental after-tax free cash flows from forecasted earnings of a project? What are the common adjustment items? Explain the difference between marginal

Use research to deliver effective communication

How do public relations practitioners use research to deliver effective communication? Also, describe the differences between the use of secondary and primary research and pro

Conclude optimal solution to this problem utilizing curves

The Electrotech Corporation manufactures two industrial-sized electrical devices: generators also alternators. Both of these products need wiring also testing during the ass

Analyzing and targeting the global market opportunity

The Global Customer and Buyer (4 pts) a. What is the customer value and value equation in your proposed market for your proposed product offering b. Explain the Diffusion Theo

Mutual life insurance sustainable competitive advantage

Explain liberty Mutual life insurance sustainable competitive advantage and why you believe this is a sustainable competitive advantage. Discuss how this life insurance can be

Elucidates what are the two major subcomponents of a water

Elucidates what are the 2 major subcomponents of a "water" bill for hotels. Why might water bills for the same quantity of water usage differ from location to location.

Designing social media marketing plan

When designing a social media marketing plan, marketers must be sure to select and use channels as they were intended---or risk difficulties. For each of the following, state

Determine the weekly product yield of file cabinets

The Colonial House Furniture Company manufactures two-drawer oak file cabinets that are sold unassembled through catalogues. The company initiates production of 150 cabinet


Write a Review

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd