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Operations Management class
You are the manager of a chain restaurant and company leadership has concerns younger diners are not as satisfied with the “dining experience” as older customers. This experience starts when the customer arrives at the restaurant and carries through until they walk out the door. In other words, there are many opportunities for the customer to observe the process, and along the way they formulate opinions that ultimate determine their satisfaction with the experience. If they are satisfied then they are likely to come back in the future. Given that repeat restaurant customers account for at least 33% of revenue, it is imperative customers enjoy the experience and return in the future.
The types of products / services a company provides and the target market it focuses on are strategic decisions, and they impact operations. In many industries, such as restaurants, both the product and how it is made are operational in nature.
You are the regional manager of a large sit down restaurant chain, and your national manager tasks you come with a product and service plan to redesign the menu and “dining experience” to attract more millennials to restaurants in your region. However, the national manager states that you can’t remodel your buildings due to a freeze on capital expenditures. The floor plans of the restaurants have to remain as they are, but you may change the product and service process. Post your plan and defend the approach you take.
What are the four basic components of a business organization; and which is most important?
Healthcare facility selection, due in Week 2 Students must select a healthcare organization and state whether this organization has at least one information system, and submit it in the Dropbox. Describe and analyze the chosen healthcare facility. De..
Recommendations add credibility to profiles.
The guiding slogan of “ethical relativism”. Do you primarily agree with “ethical relativism” or “ethical imperialism?”
By what percentage would they have to increase sales in order to equal a 1.50% savings to purchasing expenses?
Review the Inquirer to determine Baldwin's current strategy. How will they seek a competitive advantage? From the following list, select the top five sources of competitive advantage that Baldwin would be most likely to pursue.
Safety regulations require that the time between airplane takeoffs (on the same runway) will be at least 2 minutes.
"JUST DO IT" advertisement for Nike. What is the marketing purpose of this slogan? Is this slogan effective?
In regards to responsive organizations and agility, how is Nestle Managing Technology and Innovation? Why and use an example to support your response. You may or may not need to do additional online research.
Describe the difference between efficiency and effectiveness and identify real organizations you think are, or are not, efficient and/or effective.
If you, as a manager, had to help change an employee’s behavior to make him or her more productive, what course of action would you take? How might you use both positive and negative reinforcement?
Would you not proceed with the three qualified candidates and start-over with the search process? Why?
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