Sales person at home depot-relationship with home depot

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What is the difference between having a helpful sales person at Home Depot and having a relationship with Home Depot? If Sam at the contractor’s desk in Home Depot knows and remembers you, does that mean you have a relationship with Home Depot? Does Home Depot know what Sam knows? What would have to happen for Home Depot to get as smart about you as Sam is?

Reference no: EM131034431

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