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Describe the likely key tensions between the sales and operations divisions of a small manufacturer that mostly produces to the local market. Now describe them for a global organization that sells in many regions and outsources most of its production to China.
Jones Bakery sells bread throughout the New England region. Jones is considering building bakeries in 3 locations. Each bakery can bake up to 900,000 loaves per year. How would you minimize the company’s total cost of meeting demand, present and futu..
Describe four skills that will help you serve customers effectively. What are the steps you should take to solve a customer service problem? Describe three strategies you can use to develop a customer focus. What is the difference between internal a..
A state legislature is writing a public sector bargaining law and asks you to design the law’s impasse procedures (strike, arbitration, mediation, fact-finding, or some combination). Outline a detailed plan. Do you allow workers to strike? Do you req..
identify the planning tasks performed as part of project time management. what is the critical path for a project? why
American International Automotive Industries
To the degree job growth (and increased car sales that come from more competitive labor costs) is based on two tier-wage structures, how sustainable is this approach? Consider, for example, that Fiat and Chrysler CEO Sergio Marchionne state that "Lon..
The Problem: The main problem is that Quest Specialty Travel needs to increase its revenue. They also need to improve their educational tours, which customers report are not very interesting. (An educational tour involves some type of instruction, su..
Illustrate what Leadership actions you would take to adapt your business should subsequent happen in first three years of operations.
High-performance work systems provide models for integrating the various practices, work structures, and processes used to get the most out of human capital. As you learned from this unit's studies, these systems contribute to the success of organ..
The Implications of Global Competitiveness on U.S. Unionization
You are the Compliance Officer of a 230-bed teaching hospital. You have just read a newspaper article reporting that a physician on the hospital's medical staff has been charged with violations of the False Claims Act in his private practice.
The first resource has a processing time of 5 minutes per unit and one employee doing the operation. The second resource has a processing time of 4 minutes per unit. It also has one employee doing the operation. However, this is a very delicate task ..
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