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As you well know, access to information is a Google search away, or written in a blog, or text/tweeted to thousands if not millions of people within minutes. One of the challenges we face in our industry is what to do with reviews or comments on our products and services we offer to our guests. Your assignment is to review one of these sites, find the most outrageous or negative comments written (hotel reviews), and then answer the following question. Please refer to these sites to help you to begin your search. Once you have found a review you want to use copy and paste the review and the link to the review in your paper.
When you are thinking of your situation, think of this as if you were the General Manager of the property and you want to minimize the situation, so....
1. What research would you do before you respond or contact the guest?2. What solutions/accommodations would you offer to satisfy the guest?3. How would you respond to the guest? Email, mail, or calling them?4. What would you do after you resolve or answer the guests' complaint?
I would expect your responses to be no less than one or two paragraphs for each question and no more than two pages in total. I am not looking for a novel or brief responses. Please be concise, and explain WHAT you would do and WHY for each response.
Compare and contrast business environments in 2 or more countries of your choice (one country should be your own). Evaluate how their business environment is influenced by government economic policy which may be identified through your application..
Examine your current financial condition and life goals
Conduct a SWOT analysis for the Kmart chain. Be as specific as possible in identifying your perceptions of the company's strengths and weaknesses
Explain some of the different aspects of the customer experience that could be managed to improve customer satisfaction
What is innovative about Salesforce.com's business model from a small enterprise perspective?
Behavioural-dealing with dominat employee - Nikita is one of the 12 workers in Department X. She has strong leadership qualities and all her co-workers look up to her.
select a known business leader that you believe demonstrates strong leadership traits and write a research paper on
an overview of the approaches of studying leadershipprepare an overview on one of the major approaches to studying
determine the income under each of the following equity theories proprietary theory entity theory orthodox view entity
Which of the following bacteria does NOT belong with the others?
Absalom Motors's 9% coupon rate, semi annual payment, $1,000 par value bonds that mature in 10 years are callable 9 years from now at a price of $1,100. The bonds sell at a price of $1,520, and the yield curve is flat.
Write an explanation of the idea of organizational health that includes refers to the key components of an organization that would be assessed to conclude its health.
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