Resolving dilemma-utilitarianism

Assignment Help Operation Management
Reference no: EM132234345

Resolving Dilemma: Utilitarianism: Actually it is very common to have access to inappropriate websites when a phone connects to internet. So it is better to reveal the truth to the customers that the phone has access to these internet websites. The information is disclosed, so there isn’t a violation of ethics. Since there is no manipulation, the customer will be happy. The Principle of Rights: ¬ Highlight the features of the product. ¬ Warn about access to pornographic sites as ethical statement for the sake of the customers. ¬ Highlight the positive aspects/benefits of internet access. The Principle of Justice: ¬ Communicate the proper information step by step to avoid access to pornographic sites in the user manual. And have a set of instructions in the box that show parents how to set up parental controls. ¬ Prepare an ethical statement which states the company’s social responsibility for the sake of buyers. Virtue Ethics: ¬ It is also part of total quality management and social responsibility of business. ¬ It is the process of educating the buyer about the pornographic sites and persuading the buyer to buy the product and building strong brand reputation for the product ethically. Golden Rule: ¬ Have empathy for the customer. ¬ Enter in to the shoes of a customer and understand their concerns about the product. ¬ Start persuading process to the customer without violating business ethics and company policies. How Alex should handle the situation in a written memo: State/Analyze the Problem: ¬ Possibility of internet connectivity and access to pornographic sites. ¬ Customer problems and their preferences. ¬ Sales ethics during the time of sales. ¬ Effects of violating the ethics in sales activity and hurting company reputation. Identify All Courses of Action that You Could Take: ¬ Making ethical sales statements for the welfare of the buyer legally. ¬ Training for sales consultants to handle conflicts and ethical management. ¬ Setting up a code of conduct. ¬ Competitor product analysis. Meeting Firm’s Economic Responsibilities: ¬ Ethical practices of company can definitely fulfil the economic responsibilities of a firm in sustainable manner. ¬ Clear product description improves customer reliability on the brand. ¬ This would increase the sales volume. Meeting Firm’s Legal Responsibilities: ¬ Preparing an ethical policy for its products and sales activity which is legal. ¬ Train sales consultants on the policy. ¬ Sales staff are very crucial should have the responsibility to protect company business ethics and reputation of company in the market. ¬ Breach of policy rules may create unnecessary issues/problems to the business. ¬ Continuous monitoring of sales activity is very crucial to fulfil legal responsibilities. Ethical Principles and Tests Employed by Top Management: ¬ Setting principles. ¬ Task oriented training for sales consultants. ¬ How to handle certain situational activities on job trainings. ¬ Sales management strategies. ¬ Professional working environment. Code of Conduct: ¬ Close monitoring on sales department. ¬ Separate ethical policy for sales. ¬ Application of policy. ¬ Strict implementation. ¬ Anonymous messages to sales staff to alert them on ethical policy issues. ¬ Internal audit procedures to identify misconduct with respect to ethical behavior of sales consultants. Implementing chosen course of action: Towards building ethical business organization. Sales ethics are the ethics of the whole business which reflects the organizations effectiveness. Fair practices are very important to achieve customer satisfaction. Sales staff should be aware of ethical policy rules to implement the course of action.

Reference no: EM132234345

What feedback did you receive

In 100 words or less, please describe a team situation, which has included the type of people you find it difficult to work with. What impact did this have on team performan

When the amount on hand drops to 625 boards

The delivery time is normal with a mean of six days and a standard deviation of 1.10 days. What is the probability that the supply of circuit boards will be exhausted before

Sufficiency of a writing irving levin and harold

Lipton owned the San Diego Clippers Basketball Club, a professional basketball franchise. Levin and Lipton met with Philip Knight to discuss the sale of the Clippers to Knight

Security countermeasures and controls implemented

Consider all the security countermeasures and controls implemented on your personal computer (antivirus software, password protection, firewall, etc.) Provide three performanc

The introduction of the concept of emotional intelligence

In the article, the authors indicate that since the introduction of the concept of emotional intelligence in the 1990’s, critics and EI researchers have begun to explore the c

Risk categories might be included in the project plan

What kinds of risk categories might be included in the project plan? How might people plan for risks that they cannot identify in the risk management section of the project pl

Creating linear series of numbers

Create a procedure in VBA to do the following actions: Create a linear series of numbers starting at 1 (e.g. 1, 2, 3, ...) -Display a Message Box asking if you'd like to calcu

Strategic planning committee is not actively working

The author advises that even in years when the strategic planning committee is not actively working on projects the organization should still work on two major planning relate


Write a Review

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd