Already have an account? Get multiple benefits of using own account!
Login in your account..!
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Dawn Henlee, manager of the Hotel California, is considering how to restructure the front desk to reach an optimum level of staff efficiency and guest service. At present, the hotel has six clerks on duty, each with a separate waiting line,. Observation of arrivals during this time show that an average of 90 guests arrive each hour (although there is no upward limit on the number that could arrive at any given time). It takes an average of 3 minutes for the front-desk clerk to register each guest. Dawn is considering three plans for improving guest service by reducing the length of time guests spend waiting in line. The first proposal would designate one employee as a quick-service clerk for guests registering under corporate accounts, a market segment that fills about 30% of all occupied rooms. Because corporate guests are preregistered, their registration takes just 2 minutes. With these guests separated from the rest of the clientele, the average time for registering a typical guest would climb to 3.4 minutes. Under plan 1, non-corporate guests would choose any of the remaining five lines. The second plan is to implement a single-line system. All guests could form a single waiting line to be served by whichever of six clerks became available. This option would require sufficient lobby space for what could be a substantial queue. The third proposal involves using an automatic teller machine (ATM) for check-ins. This ATM would provide approximately the same service rate as a clerk would. Given that initial use of this technology might be minimal, Dawn estimated that 20% of customers, primarily frequent guests, would be willing to use the machines. (This might be a conservative estimate if the guests perceive direct benefits from using the ATM, as bank customers do. Citibank reports that some 95% of its Manhattan customers use its ATMs.) Dawn would set up a single queue for customers who prefer human check-in clerks. This would be served by the six clerks, although Dawn is hopeful that the machine will allow a reduction to five.
Determine the average amount of time that a guest spends checking in. How would this change under each of the stated options? Which option do you recommend?
VERY IMPORTANT: THIS MUST ALSO BE ACCOMPANIED BY ANALYSIS IN A SPREADSHEET IN AN EXCEL QM SPREADSHEET - HOW WOULD I DO THIS?
Use 90 customers.
Using the five basic conflict resolutions (competitive style, accommodating style, avoiding style, collaborating style, and compromising style), explain how each approach work
Create a procedure in VBA to do the following actions: Create a linear series of numbers starting at 1 (e.g. 1, 2, 3, ...) -Display a Message Box asking if you'd like to calcu
Explain the differences between a blue ocean strategy and a red ocean strategy. Why would a management team choose a blue ocean strategy over a red ocean strategy? When develo
Plans provide one time or lump sum payments to employees who meet specific performance targets or make some other extraordinary constribution, such as an idea for a work impro
The number of students taking the SAT has risen to an all-time high of more than 1.5 million (College Board, August 26, 2008). Students are allowed to repeat the test in hopes
Mid-State BankCorp recently declared a 7-for-2 stock split. Prior to the split, the stock sold for $80 per share. If the firm's total market value is unchanged by the split.
The supplier quotes a price of 10 per unit. Calculate the estimated average cost per unit. Do you think $10 is too much to pay? Could the purchasing department negotiate a b
West Coast University Medical Center (WCMC) is a large teaching and research hospital with a national reputation for excellence in healthcare practice, education, and research
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd