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Build a House of Quality (showing only the voice of the customer, technical features, and interrelationships) for designing and producing chocolate chip cookies. The voice of the customer consists of:
A. Soft
B. Fresh
C. Bittersweet
D. Not burned
E. Large size
F. Moderate price
G. Lots of chocolate
The technical features identified are:
A. Baking temperature
B. Baking time
C. Type of Chocolate
D. Proportion of chocolate
E. Size
F. Shape
G. Thickness
H. Batch size
I. Amount of preservatives
Clearly explain your reasoning for your rating of the interrelationships and relationship matrix. Can you think of the other technical features that should be included to better address the voice of the customer?
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Briefly describe the five process types, and indicate the kinds of situations in which each would be used.
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How can international businesspeople avoid relying on the self-reference criterion when dealing with people from other cultures? Does it make a difference if the business activity is conducted in the home or the host country?
Helen toured a townhouse built by Thames. While inspecting the kitchen, she opened a cabinet; the cabinet door fell and struck her head. An examination revealed that no screws were affixed to the door to secure it to the cabinet. She filed suit again..
What is organizational politics all about? Why do people tend to see organizational politics as negative? Could an organization really exist without organizational politics? What are the characteristics and skills of good political players?
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