Reference no: EM131117402
Chapter 1
1) When we witness content and processes becoming expressed and performed in digital form, we are in the presence of:
A. The digitization process
B. Increasing cost of storage
C. End-user development
D. The increasing user friendliness of Information Technology
E. Convergence
2) Programmers, network administrators, and webmasters all belong to the category of:
A. General managers
B. End-users
C. Analysts
D. Information systems professionals -
E. Both A and B
3) A functional manager is shortly defined as a(n):
A. Knowledge worker in charge of an entire organization or business unit
B. Knowledge worker in charge of a functional area or team
C. Individual with limited contact with software applications
D. Manager that never acts as an end-user
E. Both B and C
4) What are some ways that new IT trends affect today's managers?
A. Managers' IT budget has increased
B. Consumers are changing and become more tech-savvy
C. New software programs reduce productivity and efficiency
D. Human interaction with computers is no longer needed
E. Both A and B
5) Which of the following is the reason why the use of IT and IS has increased dramatically in the last several years:
A. The increase in available processing power per dollar
B. The increase in the available storage capability per dollar
C. The decline in battery life
D. The increase in the network transmission costs
E. Both A and B
6) Which is NOT a good reason for managers to be involved with the management of information systems?
A. Almost every aspect of business operations involves IT
B. Available new technology can serve the growing and changing needs of a business at many different levels
C. All employees can come in contact with the IT on a regular basis
D. IT professionals do not make good CEOs and need to be managed
E. To make sure that IT is used to support the business needs rather than having the business support IT needs
7) When the Vice President of marketing of the Grand Hotel is using his professional smartphone to check emails while walking clown the street, he is considered as:
A. A general manager
B. A functional manager
C. An end user
D.Both A and C
E. Both B and C
8) We have identified a number of IT trends of managerial interest. Which of the following is not one of them:
A. Increasing processing power of microchips
B. Increasing storage capacity
C. Increasing sophistication of end-user
D. Increasing ubiquity of network access
E. We have identified all of the above as IT trends of managerial interest
9) Why is it important for business and functional managers to collaborate and form partnerships with IT professionals?
A. Because managers must make sound decisions about IS with the aid of IT professionals
B. Because managers must ensure that IT professionals have company's personnel to work with
C. Because it is fun to work with IT professionals who know all about the new IT gadgets
D. It is not important since IT design is the sole responsibility of IT professionals
E. Because managers must work with everybody in the organization
10) The following are skills of a successful CIO except for:
A. The skills to continuously develop the IS department
B. The skills to effectively manage change while in pursuit of maximum agility
C. The skills to implement an IS what so ever the business needs and issues
D.The skills to raise the level of customer satisfaction
E. The skills to match technology to business need
11) Why have we suggested that it is not enough for general or functional managers to hire good "IT people" and let them make information systems decisions?
A. Because software is increasingly easy to use
B. Because a truly good IT person" does not exist
C. Because in general IT professionals have limited business training and knowledge
D, Because technology is increasingly complex
E. None of the above
12) Which of the statements below is the most directly related to Moores Law?
A. The costs of computer technology is continually declining
B. The secondary storage capacity available per dollar doubles roughly every 24 months
C. The speed of a network doubles roughly every 18 months
D.The processing power available in new computers doubles roughly every 18 months
E. The number of people that have access to the Internet will climb exponentially for the foreseeable future
13) Which of the following statements is in most cases false?
A. Many modern automobiles have as much computing power as a personal computer
B. More than a quarter of the world's population has access to the Internet.
C. The processing power available in new computer processors has doubled roughly every 1-2 years since 1971
D. The processing power available in mainframe computers built in 1965 is expected to cost roughly a penny or less before the year2O2O
E. As computer systems become more complex, they naturally become more difficult to use
14) Which of the following statements better represents the ubiquity of the Internet?
A. The average age of Internet users is increasing
B. The Internet is becoming available to almost everyone, everywhere
C. The price of storing information an the Internet is decreasing rapidly
D. The processing power of the computers on the Internet doubles every year or two
E. The analog methods used to store information are being gradually replaced by digital methods
I
Chapter 2
11
1) Why do modern organizations build IT-enabled Information Systems?
A. To increase efficiency
III. B. To improve effectiveness
C. To comply with external requirements, such as regulations
D. All of the above
m_ E. Only A and B
2) We have defined Information Systems as socio-technical systems made up of four components. Such components are:
A. Technology, Process, Structure, People
I B. Strategy, Culture, Information, Procedure
C. Input, Processing, Output, Feedback
D. Operators, Computers, Information, Feedback
IIIIE. Both A and B
3) The following is an example of an informal Information Systems
IA. Facebook at school
B. Your company's accounting system
C. Amazon.com's billing system
1 D. Wal-Mart's inventory system
E. The Internal Revenue Service income tax processing system
1 4) When discussing the fact that Information Systems exist in context, which of the following is not part of the organizational context of an Information System?
II A. Firm's strategy
B. Firm's IT infrastructure
C. Firm's culture
II D. Firm's external environment
E. Firm's organizational structure
1111 5) First order change is the easiest to manage because:
A. Employees are typically trained when it occurs
B. Employees are typically on board and committed to it 111 C. The introduction of an IT innovation only impacts people
D. The introduction of an IT innovation only impacts structure
E. The introduction of an IT innovation only impacts process
II 6) Why do managers need to consider the context in which the organization is embedded when making an
III information systems decision?
A. A genuine understanding of the people involved, their skills, interests, and motivations is necessary when designing and implementing a new information systems.
II B. Every organization is unique and the type of information systems the firm needs depends on its unique
characteristics and environment
C. The user resistance, incentive systems, and relationships within the information systems are crucial to information m systems success
D.So that managers can stay abreast of current developments
E. To identify best practices so that all companies in a given industry can work to become more identical to each other II
7) The information systems and organizational changes which heavily involve the people, process, and technology components of the information systems is called:
A. Robotics
B. First-order change
C. Second-order change
D. Third-order change
E. Fourth-order change
8) Which of the following is NOT defined as relating to Information Technology?
A. Servers (webservers, fileservers, etc.)
B. User equipment (PCs, cell phones, etc.)
C. Telecommunication equipment (Routers, Switches, cables, etc.)
D. People (Users, Managers, etc.)
E. Software (Windows, Microsoft Office, etc.)
9) Which of the following is NOT one of the components of Information Systems?
A. The collection of beliefs, expectations and values shared by the members of an organization
B. The individuals or groups directly involved
C. The organizational design, reporting, and relationships
D. Both processing and telecommunications equipment
E. Software used to manage data, information, and decision making
10) "Systemic effects" refers to:
A. The interdependence of the four components of information systems
B. The achievement of the goals of information systems
C. The effects of external environment on information systems implementation
D. The effects of firm strategy on information systems success
E. The effects of business output on business input
11) The organizational change which heavily involves all four components of the information systems is considered as:
A. Automation
B. First-order change
C. Second-order change
D. Third-order change
E. Fourth-order change
12) We have defined Information Systems (IS) as socio-technical systems. What does the term "socio-technical" mean in this definition?
A. That an IS is designed and built by people
B. That an IS is enabled by IT
C. That an IS has two subsystems, a social and technical one
D. That an IS is generally built for the greater good of society
E. That an IS requires that users be technically trained.
13) A business process is:
A. The series of steps that a firm performs in order to complete an economic activity
B. The procedure manuals typically used in large organizations to train new hires
C. The firm's culture and its manifestations
D. A methodology for streamlining business operations so as to achieve substantial performance improvements
E. The way that information is handled within the company.
14) IT includes which of the following?
A. Organizational culture
B. Software
C. An organization's structure
D. Users
E. Paper and pencil
15) When designing an information system, you must optimize the IS as a whole, not each individual component.
This is because the components of an IS interact with one another. We have termed this phenomenon:
A. Systemic effects
B. Component interrelationship
C. The architecture of the IS
D. Mutual component dependency
E. Enabler effects
16) The IS is a socio-technical system presenting the following fundamental components:
A. Social Groups, Hardware, Software, and Technical Environment
B. IT, Governance, Environment, and People
C. Process, People, IT, and Structure
D. IT, People, and Process
E. IT, Process, and Social Groups
17) Various levels of organizational change can be brought about by the introduction of new IT. They include:
A. Intermediate
B. I nformate
C. Input
D. Interface
E. Reengineer
18) First-order change includes the following components:
A. Social Groups, Hardware, Software, and Technical Environment
B. IT, Governance, Environment, and People
C. Process, People, IT, and Structure
D. IT and Process
E. IT, Process, Social Groups, Business Process
19) Which of the following is not part of the organizational context of an Information System?
A. Firm strategy
B. Process
C. Firm culture
D. External environment
E. Legal issues
21) Which of these definitions best describes hardware?
A. A series of statements or instructions to the computer
B. The content of a computer's memory
C. The physical components of your computer system
D. Network routing tables
E. Software loaded on a computer's hard drive
22) The term interface is used to represent:
A. The source code for a software application
B, The part of a software application that a user interacts with
C. The information processing logic of a software application
D. The separation between the software and the user
E. The environment that a computer operates in
23) A third-order change includes which of the following components:
A. Process and IT
B. IT, Structure, and People
C. Process, People, IT, and Structure
D. IT, People, Process, and Environment
E. IT and People
Chapter 3
1) For employees which of the following has been a negative aspect of reengineering?
A. Low costs associated with purchase of integrated technology structure
B. Lengthy adoption by all employees
C. Significant company downsizing and layoffs
D. Easy communication across all functions of a business
E. improved organizational responsiveness
2) Which of the following is correct regarding the characteristics of decision making at the executive level of an organization?
A. It is concerned with high-level, long-term decisions
B. It is highly unstructured and often ad hoc
C. The objective is to predict future developments by evaluating trends
D. It is often supported by Executive Information Systems (FS)
E. All of the above
3) The book identifies different perspectives used to categorize organizational information systems and technologies, which include all of the following EXCEPT:
A. Hierarchical perspective
B. Transactional perspective
C. Functional perspective
D. Process perspective
E. None of the above
4) Which of the following are not one of the levels of an organization according to the hierarchical perspective?
A. Strategic
B. Transactional
C. Managerial
11 Operational
E. None of the above
5) The notion of Business Process Reengineering (BPR) refers to:
A. A large, integrated software application designed to integrate old legacy systems
B. A business process enacted to create a data warehouse
C. The equivalent of paving the cow-paths
D. The fundamental rethinking and radical redesign of a firm's existing business processes
E. The way a firm does business
6) In manufacturing, which level of management is generally concerned with optimizing plant operations (e.g., inventory management, production schedules, labor utilization, etc.)
A. Managerial level
B. Supervisory level
C. Executive level CL Transaction processing level
E. Strategic level
7) Which level of an organization has a long-range focus?
A. Managerial level
B. Supervisory level
C. Executive level
D. Transaction processing level
E. Strategic level
8) Which type of information system uses the most highly aggregated data and scenario analyses?
A. Management Information Systems
B. Transaction Processing Systems
C. Executive Information Systems
D. Decision Support Systems
E. Supply Chain Integration Systems
9) ch type of perspective is focused on breaking down organizational silos and optimizing efficiency among all organizational levels and activities?
A. Organizational
B. Functional
C. Managerial
D. Process
E. Profit
10) Enterprise systems are built around which concept?
A. Atomization
B. Durability
C. Consistency
D. Isolation
E. Integration
11) Which of the following is not a characteristic of a data warehouse?
A. Large size
B. Large scope
C. Uses a single input source
D. Enables data integration
E. Supports analytics
12) Integration helps a company to decrease redundancy and inefficiency.
A. True
B. False
13) Knowledge management involves creating, codifying, gathering, and disseminating knowledge within an
organization.
A. True
B. False
14) Business Intelligence has to do with the ability of a particular manager with regard to managing his assigned business responsibilities.
A. True
B. False
15) Which of the following are defining elements to discuss the evolution of the Big Data phenomenon.
A.Volatility, Valued, Varying
B.Volume, Velocity, Variety
C.Vast, Valid, Variant
D. Vast, Valued, Varying
E. None of the above
16) We referred to knowledge as the capacity to identify
A.the data in an appropiate context
B.the codified raw facts to interpret them
C.the required problem-related information and interpret it
D. the required probem-related information and raw facts
E. the raw facts, the context and the required problem-related information to interpret it
17) What is CRM?
A. A strategic orientation that calls for iterative processes designed to turn customer data into customer relationships through active use of, and learning from, the information collected.
18) When software is "re-architected" so that an intermediate layer, termed middleware, is developed between the
applications and the databases, which approach is undertaken?
A. Enterprise Application Integration
B. Service Oriented Architecture
C. Business Intelligence
D. Software as a Service (SaaS)
E. Customer Relationship Management
19) What is the purpose of a data warehouse?
A. Providing best-of-breed integration
B. Enabling data integration
C. Supporting analytics
D. Only A and C
E. Only B and C
20) What is the difference between a data warehouse and a data mart?
A. A data warehouse enables data integration, while a data mart does not
B. Compared to a data warehouse, a data mart is smaller and easier to build
C. A data warehouse is designed for analytics, while a data mart is designed for transaction processing •
D. A data warehouse is designed to focus on specific business functions for a specific community within an organization, while a data mart is not
E. Both B and C
21) When you as a functional manager want to selectively extract and view data from analytical databases, the tool
you should use is called:
A. Online Analytical Processing (OLAP)
B. Online Transactional Processing (OLTP)
C. Data warehousing (DW)
D. Extract, transform, load (ETL)
E. None of the above
22) What is data mining?
A. The process of automatically discovering non-obvious relationships in large analytical databasesc---'
B. The process of manually discovering obvious relationships in large analytical databases
C. The process of extracting, transforming and loading data into a data warehouse
D. The process of generating digital data for analytical purposes
E. None of the above
Chapter 4
1) Positive feedback refers to what?
A. An economic condition where the weaker gets stronger and the stronger get weaker,
B. An economic condition where the stronger gets stronger and the weaker get weaker
C. An economic condition that is completely unpredictable
D. An economic condition where nothing changes
E. Either C or D
2) Which of the following is not an example of a service available on the Internet?
A. IM - Instant Messaging
B. RSS - Really Simple Syndication
C. VOIP - Voice over Internet Protocol
D. WWW - World Wide Web
E. MAC - Media Access Control
3) Which of the following is a simple definition of the Internet?
A. A user interface
B. A place where network effects happen
C. A network of networks
D. The cable infrastructure used to connect computers
E. A connection between two or more computers
4) What is the relationship between data and information?
A. Information is more precise than data
B. Information is data in context
C. Information is codified raw facts that have to be processed to become data
D. Information only exists in Transaction Processing Systems while data has to be stored in a Decision Support System
E. Information is what you know, data is what the competition has
5) On Feb 24th 2008 Toshiba announced that it would no longer produce, develop, and market HD DVD players and recorded concealing that Sony Blu-Ray has won the competition for dominance in the high definition digital video disk market. What can we conclude from this announcement?
A. The market has tipped in favor of Sony Blu-Ray and Toshiba understood that continuing to compete would be pointless
B. The high definition digital video disk market was not a tippy market and the strong network effects that Toshiba could leverage had dissipated
C. Until the network is saturated there is an opportunity to discover profitable niches and maintain financial viability
D. Information economics are strong in the high definition digital video disk market and Sony Blu-Ray was the first one to achieve critical mass of information reusability.
E. Impossible to determine from the information given.
6) Which of the following is not an economic characteristic of information?
A. Low production costs
B. Low replication costs
C. Low distribution cost
D. There is a high risk involved in producing information goods
E. Information goods are not consumed by use
7) Network effects are associated with:
A. Supply-side economies of scale
B. Demand-side economies of scale
C. Both supply-side and demand-side economies of scale
D. Large manufacturing facilities
E. Word-of-mouth communication
8) A market is likely to tip when there are:
A. Strong economies of scale and low need for product variety
B. Weak economies of scale and low need for product variety
C. Weak economies of scale and high need for product variety
D. Strong economies of scale and high need for product variety
E. Entering a period of recession in the dot-corn industry as a whole.
9) Information goods are not:
A. Customizable
B. Reusable
C. Reproducible
D. Easily distributed
E. Easy to produce
13) In class we have used the example of eBay, Inc. as a firm that has achieved a dominant position in its market.
What is the cause of its dominance?
A. eBay has achieved critical mass and has the strongest brand
B. eBay has achieved critical mass and has the lowest prices
C. eBay has achieved critical mass in a market with strong network effects
D. eBay has gotten lucky since its uses an easily copied website
E. All off the above are reasons for eBay's dominance
11) A company that finds itself on the losing side of positive feedback has a few options. These include:
A. Becoming compatible with the dominant network
B. Identifying and specializing in a niche that is different enough to sustain the organization C, Producing vaporware
D. None of the above is viable option
E. Only A and B are viable options
12) Who owns the Internet?
A. The Internet is owned by the users who browse websites
B. The Internet is owned by the governments
C. The Internet is owned by the web engineers
D. The Internet is owned by millions of entities
E. The Internet is owned by the universities
13) How is value created in networks?
A. Value is a function of scarcity of connected nodes
B. Value is a function of the number of connected nodes
C. Value is a function of the number of high-tech devices in the network
D. Value depends on the number of different kinds of users in the networks
E. Value is a function of bandwidth and capital investment
14) When will the positive effect associated with network effects play out?
A. Until one firm dominates the network and all other competitors disappear
B. Until the network is saturated
C. Until a competitor enters the market
D. It will never play out
E. When all competitors are of approximately the same size
15) Which of the following companies is/are not in a tippy market?
A. eBay.com
B. Resort Condominiums International, LLC
C. Allbaba.corn
D. Skype
E. Linkeciln.com
16) What is a two-sided network?
A. A network that has two kinds of devices
B. A network that connects a physical network and a virtual network
C. A network that connects the web designers and the web users
D. A network that has two types of members
E. A network with multiple types of node connections
17) With the advent and widespread adoption of a cheaply and easily accessible information infrastructure, what
happens to the "Richness and Reach Trade-Off"?
A. The trade-off between reach and richness has been eliminated
B. The trade-off between reach and richness is increasingly being lifted
C. It depends on if the information goods are in a tippy market or not
D. Nothing will happen
E, Balance is reached quickly
Chapter 5
1) When categorizing eCammerce initiatives by transaction type, which category does an Online Travel Agency such as Expedia fall into?
A. Business-to-Consumer (B2C)
B. Business-to-Business (B2B)
C. Consumer-to-Consumer (C2C)
D. Consumer-to-Business (C2B)
E. eGovernment
2) When traditional retailers, like Walmart, saw the potential offered by the Internet and aggressively used the new channel they became an example of:
A.Brick and Mortar
B.Bricks and Clicks
C.Pure Play
D. Affiliation
E.None of the above
3) Which of the following is not a reason for the rapid growth of eCommerce and eBusiness applications over the last fifteen years?
A. The availability of open technology standards
B. Increasing access to the Internet by more and more consumers
C. More and more people are able to afford a computer
D. More companies were established during the dot-corn era
E. All of the above are the reasons
4) Which of the following is a Web 2.0 application?
A. Blogging
B. Pod casting
C. Wiki
D. All of the above
E. None of the above
5) Your book describes the concepts of disintermediation and re-intermediation. What is typically meant by the
term re-intermediation?
1111 A. A situation where new, typically internet-based, intermediaries emerge.
B. A situation where a supplier is attempting to decide whether to directly supply customers or maintain a relationship with traditional intermediaries.
C. A situation where the value proposition of traditional intermediaries is undermined and they disappear.
D. Both B and C are facets of re-intermediation.
E. When the manufacturer and the customer are the same entity.
6) What is disintermediation?
A. Shortening the distribution chain by eliminating intermediaries
B. Establishing indirect contacts with customers
C. Creating opportunities for new players in the distribution chain
111 D. Omitting brick and mortar companies from the distribution chain
E. C & D
7) Which of the following is/are not the reasons(s) for eCommerce and eBusiness growing rapidly in the last fifteen
Il years? (similar answers of question number 3)
A. More open technology standards are freely available
B. More people can access the Internet
II C. More people can afford a computer
D. More companies established during the dot-corn era
E. All of the above are the reasons
8) When categorizing eCommerce initiatives by transaction type, which category does eBay mainly fall into?
A. Business-to-Consumer (B2C)
B. Business-to-Business (B2B)
C. Consumer-to-Consumer (C2C)
D. Consumer-to-Business (C2B)
E. eGovernment
9) Which of the following information is not conveyed in a business model?
A. The firm's concept and value proposition
B. The product or service the firm offers
C. The organizational capabilities the firm plans to leverage to turn the concept into reality
D. The strategy the firm will follow to seek a dominant
E. How the firm intends to monetize its value proposition
10) When a firm generates revenue from a third-party based on customer traffic to the firm's web site, which of the following revenue model is the firm using?
A. Affiliate
B. Advertisement support
C. Subscription
D. Pay for service
E. There is not enough information to identify which revenue model is it
11) What is the revenue model of Alibaba.com?
A. Advertisement support
B. Online retailing
C. Pay for service
D. Subscription
E. Exchanges
12) Which of the following is the main advantage of M-commerce?
A. The ability to establish direct relationship with customers
B. The ability to provide easier-to-use user interfaces
C. The ability to support personalized and uninterrupted communications and transactions.
D. The ability to reach consumers in real-time, at the point of service, based on their current location
E. None of the above
13) What is the revenue model of NetFlix.corn?
A. Advertisement support
B. Online retailing
C. Pay for service
0. Subscription
E. Exchanges
14) Which of the following is not an example of a business model that has emerged in the network economy?
A. Online Retailing
B. Infomediaries
C. Content Providers
D. Stock Exchanges
E. Infrastructure Providers
15) What is the revenue model of Google?
A. Advertisement support
B. Online retailing
C. Pay for service
D. Subscription
E. Exchanges