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Create a process chart/flow chart to map the process of taking a license plate at Department of Motor Vehicle. Here are the process details: You enter the office and take a number, then walk 50 feet to the waiting area. During the wait, you count additional 30 customers waiting for service. Some customers become discouraged and leave. When a number is called, if a customer stands the ticket is checked by a uniformed person and the customer is directed to the available clerk. If no one stands, several minutes are lost while the same number is called repeatedly. Eventually the next number is called and more often than not that customer has left too. The DMV clerk has now been idle for several minutes but does not seem to mind. After 4 hours wait the customer number is called and checked by the uniformed person. You walk 60 feet to the clerk and the process of paying city sales tax is completed in 4 minutes. The clerk then directs you to the waiting room area for paying state personal property tax, 80 feet away. You take a different number and sit down with some different customers who are just renewing licenses. One hour-forty minutes wait this time, and after a walk of 25 feet you pay property taxes in a process that takes 2 minutes. Now that you have paid taxes you are eligible to pay registration and license fees. That department is 50 feet away. The registration and license customers are called in the same order in which personal property taxes were paid. There is only a 10 minute wait and a 4 minute process. You receive your license plates and leave exactly 6 hours after arriving. Make a process chart to depict this process and suggest improvements.
Describe the bottlenecks that may occur in the new process. Identify three TQM tools that may be used for ongoing process improvement. Be sure to describe who will use the tool, when it will be used, and what interval and how it will lead to proce..
Compare and contrast the approaches to employee wellness at Pitney-Bowes and Johnson and Johnson. In making these comparisons, consider each of the following at both Pitney-Bowes and Johnson and Johnson
Describe an approach to a business diversity program that would be pragmatic and ethical.
as a manager what factors do you consider when determining the most effective way to communicate a message to you
what is the standard deviation, mean, and variance of a Poisson distribution with an arrival rate of 21 customers per hour? This is a M/M/1 or M/G/1 service model, and CVa=1(coefficient of variation of arrival).
what are the responsibilities and expertise of each manager? what role will they play in managing personnel and
please answer each question in 250 words or more each. 1 why is risk management an important aspect of project
Based on comments from your instructor and peers in Week 4, edit and refine any sections of the final research plan. Add a section of 300-500 words about how you interpreted the data from your survey or questionnaire in Week 3. Add this section at..
Construct the appropriate control chart(s). Sample Number of defective breath mints 1 5 2 10 3 7 4 5 5 5 6 13 7 15 8 3 9 2 10 0
So the instructions should read to choose between either an X-Bar and R chart or an X Bar and s chart. The fundamental question that you want to address is how to know when to use one or the other, or if it matters and why.
After reviewing the RFP Tutorial from the lecture this week, share your thoughts about the steps outlined for creating an RFP. What value does an RFP bring to finding and buying the right HRIS system? What are some of the risks in using an RFP pro..
Discuss this impact in terms of an organization with which you are familiar. Explain how does supply chain affect each of se comp1nts or does it.
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