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Present a process improvement to hotel management
Course:- Management Theories
Reference No.:- EM13860366




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You are now ready to present a process improvement to hotel management in the areas of focus (check-in, checkout, and hotel offerings).

Individual Portion

Complete the following:

Using process mapping and reviewing the information here present the new processes for check-in and checkout to management.

Pick 1 hotel offering and write a new process map for it. Along with charts. give a detailed explanation of the new process and where such improvement will benefit the hotel and increase customer satisfaction. Be sure to include all costs, resources, and management functions.

Using the data gathered for check-in and checkout under your new process, present control charts that demonstrate the new process performance to management.

Group Portion

For this portion, you will complete the following:

• Apply Six-Sigma quality standards and devise a plan for the hotel to monitor and control future process performance.

• Include 5-7 academic. peer-reviewed references that are relevant to and that support the deliverable.

• Describe management quality initiatives such as TOM and Six Sigma.

• Evaluate the quality control tools used to analyze and improve processes.

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Contents

HOTEL MANAGEMENT 1
EXECUTIVE SUMMARY 1
INTRODUCTION 2
STUDY GOALS, OBJECTIVES AND ANALYSIS PLAN 3
NEW CHECKING IN AND CHECKING OUT PROCESS 3
IMPROVING THE SYSTEM OF CHECK-IN AND CHECK-OUT 3
CHECKING IN THE GUESTS 4
CHECKING OUT THE GUESTS 4
AUTOMATED SYSTEM OF CHECK-IN 5
EXPEDITED CHECK-OUT SYSTEM 5
IMPLEMENTATION PLAN 6
PROCESS MAP 6
SIX SIGMA MANAGEMENT (DMAIC) 6
INTRODUCTION OF A NEW SERVICE 7
ADVANTAGE OF HAVING A MEMBERSHIP CARD 7
• NEWSLETTERS 7
• MEMBERSHIP DISCOUNTS 7
• PRIORITY CUSTOMERS 8
MANAGEMENT FUNCTIONS AND SERVICE IMPLEMENTATION 9
GANTT CHART 9
REFERENCES 10

EXECUTIVE SUMMARY

The report contains an introduction to one of the top hotel chains in the world – Hotel Escargo and the exceptional services that it offers to its guests. Introduction to the company also includes the existing problems in the work operations and the new implementations or strategies that the company plans to introduce in order to increase its business and increase the quality of services that the hotel provides to its guests.
This report provides a deep in sight on the operational activities of Hotel Escargo and analysis the potential changes that the hotel management can incorporate in their work operations to improve efficiency, productivity and customer satisfaction.

The report includes the various activities or steps that can help the hotel management to improve their check-in and check-out methods so that the guests do not have to stand/wait in long queues to rent a hotel room. The report includes a new strategy of launching a membership club for the guests who are regular visitors in the hotel chains. It includes the benefits and opportunities that would be provided to the members that would be a part of the membership club of the hotel group.




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