Prepare a run chart and scatter chart

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Reference no: EM13982983

Link to book: https://english.360elib.com/datu/T/EM380758.pdf

1) Do a force field analysis (FFA) on the driving and restraining forces that influence your ability to do well in a specific academic course. One driving force may be "your desire to learn." One restraining force may be "your need to devote time to other work."

2) Using the following data, prepare a run chart, scatter chart, and control chart. A late surgery is defined as any surgical operation that was started more than 30 minutes after its scheduled time (Table 14-4).

Table 14-4 Number of Late Surgeries
Month Number of Surgeries Number of Late Surgeries
January  435 112
February  401 129
March  572 186
April  409 103
May  577 89
June  329 67
July  467 156
August  301 94
September  235 89
October  325 127
November  378 156
December  444 124
Total  4873 1432

3) The ambulatory health service at a university is experiencing an increased number of student complaints concerning the services it offers in its walk-in urgent care clinic.

The Basis of Complaint

Type 1 The quality of service received

Type 2 Waiting time was too long

Type 3 Follow-up care was not available

Type 4 Clinic was hard to find in the building

Type 5 The medical care/treatment took too long

Type 6 They could not find my medical record

Using these data, select a complaint for analysis. Your analysis must include a fish bone chart as well as other types of charts and techniques you deem necessary to appropriately analyze this data (Table 14-5). What do you recommend and why?

Table 14-5 Number of Student Complaints by Complaint Type
Complaint Type 1 2 3 4 5 6 Total Visits
September  34 38 16 45 13 103 824
October  23 24 7 40 9 56 956
November 14 50 11 20 26 34 1167
December 67 40 12 17 34 9 1034
January  13 31 10 12 15 45 645
February 20 60 4 12 9 6 1645
March  23 97 18 23 4 3 1432
April  43 31 3 14 13 0 745
May 4 25 0 12 16 1 456
Total 241 396 81 196 139 257 8904

Reference no: EM13982983

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