Performance-based versus membership based rewards

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Reference no: EM132184102

1. Bob Thornton and his staff can normally accommodate 360 clients per day. In 2014, Bob Thornton and his staff served 217 clients. During 2014, Bob provided rigorous customer orientation training for all his staff. In 2015, Bob’s firm served 295 clients.

Find the capacity utilization during 2015 at Bob’s firm from the information provided above.

2. A Framework for Human Resource Management discusses three classifications of rewards. They are intrinsic versus extrinsic rewards, financial versus nonfinancial rewards, and performance-based versus membership based rewards. What are the strengths and weaknesses associated with each type of reward? Which type of reward is most successful in the business environment and why?

Reference no: EM132184102

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