Operating characteristics of the customer waiting line

Assignment Help Operation Management
Reference no: EM13993596

Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.5 customers arrive each hour. One design consultant is

available to answer customer questions and make product recommendations. The consultant averages 10 minutes with each customer.

a. Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and exponential service times.

b. Service goals dictate that an arriving customer should not wait for service more than an average of 5 minutes. Is this goal being met? If not, what action do you recommend?

c. If the consultant can reduce the average time spent per customer to 8 minutes, what is the mean service rate? Will the service goal be met?

Reference no: EM13993596

Questions Cloud

Identify one possible application of business intelligence : Consider an industry or company with which you have some familiarity, and identify at least one possible application of business intelligence (BI) in the company. Justify your decision by presenting the business value the BI system could deliver.
Contracted to purchase low-sulfur fuel oil : Cure Joc Oil USA, Inc. (Joc Oil), contracted to purchase low-sulfur fuel oil from an Italian oil refinery. The Italian refinery issued a certificate to Joc Oil, indicating that the sulfur content of the oil was 0.50 percent. Joc Oil entered into a sa..
Should we have rules based ethics standards : We've talked about rules-based versus principles-based accounting standards. Should we have rules-based ethics standards?
Prepare a budgeted income statement for month : Kelley and Wright, Attorneys, have the following budgeted items for the month of May: Fringe benefits $9,200 Depreciation-equipment 5,000 Utilities 2,000 Professional salaries (from budget) 20,000 Travel 2,400 Revenues (from budget) 68,000
Operating characteristics of the customer waiting line : Agan Interior Design provides home and office decorating assistance to its customers. In normal operation, an average of 2.5 customers arrive each hour. Compute the operating characteristics of the customer waiting line, assuming Poisson arrivals and..
How do you know your article choice is credible : Explain how you were able to narrow down the number of article hits you had initially, and present within your post a summary of the credible article you chose as your resource. How do you know your article choice is credible? Which database do yo..
Compute the multifactor productivity measure : Compute the multifactor productivity measure for each of the weeks shown for production of chocolate bars. Assume 40-hour weeks and an hourly wage of $12. Overhead is 1.5 times weekly labor cost. Material cost is $8 per pound. (Round your answers to ..
What will be voltage between positive terminal and point a : After 0.5 sec what will be the voltage between the positive terminal and point A?. Hint: first calculate the final, long term, equilibrium charge (q0) on Ceq.
New computer system for accounting and inventory control : Davy Jones owns and operates a chain of grocery stores called “Groceries 4 Less.” He is considering a new computer system for accounting and inventory control. A local computer sales office sent the following information about the computer system ins..

Reviews

Write a Review

 

Operation Management Questions & Answers

  Provide one example of philosophical theories

Provide one example of a situation in which it seems to be more important for a business to be ethical rather than lawful, and one example of a situation in which it seems more important for a business

  What is the relationship between service and inventory level

What is the relationship between service and inventory levels.?? What is the impact of lead time, and lead time variability, on inventory levels. It should be at least 250 words and APA format.

  What other considerations are involved besides the cost

Your customer will immediately transfer funds to your bank account on receipt of the shipment. What is your total cost if you use the ground carrier? The air carrier? What other considerations are involved besides the cost?

  Tell us about another musical tradition

As I mentioned earlier, the "Western" musical tradition that our ears are accustomed to stems from Europe. It has a specific set of notes - each octave has been equally split into 12 tones. Most music that we hear in this country is based on this tra..

  Advertising budget is to be devoted to new soda advertising

BP Cola must decide how much money to allocate for new soda and traditional soda advertising over the coming year. The advertising budget is $10,000,000. Because BP wants to push its new sodas, at least one-half of the advertising budget is to be dev..

  Individual learning and organizational learning

Peter Senge suggests that organizations that will excel in the future will be the organizations that discover how to utilize people's commitment and capacity to learn at all levels in an organization. What characteristics of individual learning will ..

  Aggregate production schedule for constant workforce

Shoney Video Concepts produces a line of video streaming servers that are linked to personal computers for storing movies. These devices have very fast access and large storage capacity.

  What should be included in the policy

After receiving several complaints of sexual harassment, the HR department of a city library decided to estlish a sexual harassment policy. What should be included in the policy? How should it be implemented?

  What two means of obtaining the tires exists to the firm

A bicycle manufacturer with an output of 25,000 high-quality bikes per month requires 50,000 tires on the last Thursday of the month to meet their efficiency standards. If the firm wants to continue specializing in what it does best, namely, making b..

  Determine the assignment of teams to jobs

An aircraft repair facility currently has four jobs awaiting work. Four teams of mechanics are available. Each team can work on only one of the jobs. Over a period of several months the manager has evaluated the repair teams in a variety of jobs.

  Calculate the past growth rate in earnings

The Bouchard Company's EPS was $5.39 in 2005, up from $3.08 in 2000. The company pays out 35% of its earnings as dividends, and its common stock sells for $38.

  Explaining management decisions

Imagine that you are a peer to the vice president of Karsten Manufacturing Corporation, the makers of Ping golf products. He comes to you, angry because of a decision made by the president of the organization.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd