Openings for customer service representative positions

Assignment Help HR Management
Reference no: EM13720537

You are the HR manager for a small retail company that sells a high volume of products over the Internet. Your company is growing rapidly due to increased Internet sales. Your company prides itself on providing high-quality products and services. The Customer Service department is integral to the success of the company. Over the past few months, the Customer Service department has been unable to fill its openings for Customer Service Representative positions. You suspect there could be a number of reasons for this, but you know you first need to look at the job, the work flow, the knowledge, skills, abilities, and experience the company is seeking to ensure the job reflects the current workload and expectations.

Write a six to eight (6) page paper in which you:

Question 1: Examine at least three (3) approaches that you can take as the HR manager to conduct a job analysis of the Customer Service Representative position. Suggest the major pros and cons of each selected approach. Recommend the approach that would be most effective in conducting the job analysis for this organization. Justify your recommendation.

Question 2: Select two (2) out of the four (4) approaches to job design that are the most important for you to consider. Suggest two (2) challenges that you may encounter when designing a job using each of the selected approaches. Support your response with specific examples to illustrate the potential advantages and disadvantages of using each approach.

Question 3: Using the four (4) approaches to job design, create two (2) strategies that the organization can implement to attract and select qualified applicants for the Customer Service Representative position. Justify the main reasons that the selected strategies would be effective.

Question 4: Propose three (3) ways that you can use the information obtained from a job analysis to measure the performance of Customer Service Representatives. Provide a rationale for your response.

Use at least four (4) quality academic (peer-reviewed) resources in this assignment.

Your assignment must follow these formatting requirements:

  • Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.
  • Include a cover page containing the title of the assignment. The cover page and the reference page are not included in the required assignment page length.

Reference no: EM13720537

Question regarding the compensation-benefit

Compensation is the method in which most organizations reward their employees' efforts. There are two basic compensation philosophies that lie on opposite ends of a continu

Management role in a major corporation-select

You have the chance of being employed in a management role in a major corporation-select one and review the general information about the corporation. You have made it thro

How to identify when change is necessary

How to identify when change is necessary? Businesses need to take into consideration decrease sales figures, unsatisfied customer surveys, poor behaviors, and attitudes towa

Morass of multitiered payment systems

Health reform is mired in the morass of multitiered payment systems and multiple modes of access, limited by the ability to seek and to pay. Increasingly, patients are inter

Calculation and interpretation of the cost of capital

Explain the calculation and interpretation of the cost of capital. In your response, consider how this cost impacts a health care managers decision on expansion of services,

Appropriateness in a democratic nation

In 2010, the Affordable Care Act was approved by Congress and will be phased in over several years. However, the argument remains as to the law's appropriateness in a democr

What is financial impact of this situation on organization

What is the importance of an administrator understanding how private and government payers impact actual reimbursement (payment for services and methods of payment). From th

Problem regarding the ethics resource center

Why do you think the heavy social-media users surveyed by the Ethics Resource Center were more likely than other employees to believe employees are justified in making perso


Write a Review

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd