Methods of managing team conflict described by mosser

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You are the director of the HIMT department. You attend a meeting with the nursing director of the surgery department, the chief medical director of surgery, and the director of the billing department, where you discuss the findings from a recent audit. The audit indicated a decline in compliance within Dr. Smith’s department. Dr. Smith begins cursing and speaks in a condescending manner toward you when you present the findings. She is certain that the data is flawed and you are misinterpreting it. The other members of the team are stunned and do not respond. All eyes turn toward you to respond:

Using one or more of the methods of managing team conflict described by Mosser (state which one you will use and why), formulate a response.

What measures will you take to minimize the chances of this happening again?

What source(s) of power did you use in your response and plan? Why?

Reference no: EM132186707

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