Reference no: EM131156138

You are James Whittington, manager of internal auditing. The nature of your position and your unit’s work often put you in conflict with managers of other units. Most of your audits of unit operations support the actions taken, although a few do not. However, the managers seem to resent what they consider an intrusion on their authority when the audits are conducted. You have come to accept this resentment as a part of your job, although you would prefer that it didn’t occur. One case has been a particular problem. Bill Wilson, manager of compensation in the personnel department, has created problems every time your auditors have worked in his department. He has continually tried to hold back information necessary for the audit. Unfortunately, during the last year and a half, you have had to audit activities in his department several times. Your department has now been assigned to audit the incentive bonus calculations for executives made by Bill’s department. Bill was irate when he discovered that you were again going to audit his employees’ work. When he found out about it, he called your office and left a message for you not to send your employees down, because he was not going to allow them access to the information. You are now trying to decide how to respond. What is your communication strategy in this case? What would you do or say?