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Q. Case: Pizza U.S.A.: An Exercise in Translating Consumer Requirements into Process Design Requirements.
1. Make a list of pizza delivery attributes which are important to you as consumer.
2. Make a list of pizza delivery process design requirements. Associate with each requirement a measure which would ensure which the process meets the requirement.
3. Design a process which meets your requirements. Describe it by using a flowchart similar to those shown in Exhibits 8.4, 8.5 and 8.6
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