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1. A fishbone chart is also known as a:
a. Taguchi diagram.
b. cause-and-effect diagram.
c. Kaizen diagram.
d. poka-yoke diagram.
e. Kanban diagram.
2. Which of the following is NOT one of the major categories of costs associated with quality?
a. internal failure costs
b. None of these; they are all major categories of costs associated with quality.
c. external failure costs
d. appraisal costs
e. prevention costs
Consider the assembly line of a laptop computer. The line consists of 10 stations and operates at a cycle time of 2 minutes/unit. Their most error-prone operation is step 2. T
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What additional annual cost is the shop incurring by staying with this order size? Other than cost savings, what benefit would using the optimal order quantity yield?
Customers arrive at the average rate of 8 per hour to the Good old Car Wash, where each vehicle goes through a single-lane "Gentle Hands" (real people) wash process that avera
Recognize a problem in your organization, or a challenge from your simulation experience, and apply the four stages of Martin's decision-making model to it.
?Cyberphone, a manufacturer of cell phone? accessories, ended the current year with annual sales? (at cost) of ?$49 million. During the? year, the inventory of accessories tur
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