Level of expectation in product-service quality is exceeded

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Reference no: EM132191071

1. A bar has determined a safety factor level of 5 bottles for vodka. It takes 3 days for an order to arrive once the order has been placed, and this bar uses 2 bottles a day. The bar should reorder vodka when inventory levels are down to

A. 8 bottles

B. 10 bottles

C. 7 bottles

D. 11 bottles

2. A bar has determined that the ingredient costs for a particular beverage are $1.50. This bar tries to maintain a beverage cost percentage of 20%. To maintain this, this beverage should be priced at:

A. $6.00

B. $7.50

C. $4.50

D. $3.00

3. A bar is valuing its total inventory. In the bar there is half a bottle of vodka, and the full bottle of vodka is valued at $10.60. In storage there are 12 more bottles of this same vodka. What was the value of the total inventory for this item?

A $127.20

B. $123.20

C. $132.50

D. $142.50

4. A customer whose level of expectation in product and service quality is exceeded:

A. perceives high levels of value.

B. expects to pay higher prices.

C. postpones further buying decisions.

D. finds another operation that meets their needs.

5. A design team is in the process of designing an elegant, upscale bar and restaurant in a downtown location. One member of the team thinks that the bar area should be designed with bright lights, small high tables that are conducive to standing and lots of hard surfaces. Another member of the team thinks the lights should be low and that there should be softly padded upholstered seating at tables for four. You advise that the design should

A. keep the lights low and use the upholstered seating because that is what more customers who are looking for an upscale experience expect

B. have bright lights and hard surfaces, because they will cost less.

C. have bright lights and hard surfaces that encouraging packing in the bar because of the downtown location.

D. have low lights because they will be able to save on their electric bill.

Reference no: EM132191071

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