Leading competitor customers are satisfied

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Reference no: EM131078217

A business determines that 75% of its customers are satisfied. This business also learns that 80% of a leading competitor's customers are satisfied. If this business implements a program to reach 80% customer satisfaction, this is called ________.

a. competitive parity

b. focused value proposition

c. managing to the averages

d. wide-angle view of customer satisfaction

Reference no: EM131078217

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