Juggling diversity and performance to improve productivity

Assignment Help Operation Management
Reference no: EM131225668

Write Negative Memorandum, Verizon Wireless: Juggling Diversity and Performance to Improve Productivity

As the Billing Adjustment Department Manager at Verizon Wireless, you have been trained to handle a culturally diverse workforce. One of your best recent hires is 22-year-old Jorge Gutierrez. Gutierrez is exactly what your department had been looking for the last 3 years. In record time he was entering and testing complex price changes, mastering the challenges of your monumental computerized billing software. He was a real find and you are glad to have him. He is well-liked by his peers and you expect that one day he may have your job. This is just one problem: his close family ties often distract him from work duties.

His parents emigrated from Toledo, Spain when Jorge and his sisters were young, and you understand deeply respect the importance that family place in the lives of many Hispanic Americans. However, every morning Gutierrez’s mother calls to be sure that he got to work safely. Then his father calls. Three times this month, his younger sister called him away from work with three separate emergencies. Friends and extended family members seem to call at all hours of the day.

Gutierrez says that he has asked his family members not to call his office number. Now they call his cellular phone instead. He is reluctant to shut his cellular phone during work hours, in case someone in his family needs him. You fear that if you do not do something about the situation, other employees will begin to engage in the same behavior which may decrease productivity.

At this point, you have given Gutierrez several verbal warnings. You really cannot afford to lose him, so you are hoping that a written memorandum will give him greater incentive to persuade his friends and relatives. You will deliver the memorandum in a one-on-one meeting and help him find ways to resolve this issue within a mutually agreed-upon time frame.


Don’t threaten this employee.

Don’t use culturally biased language or innuendos.

Think about your goal for this employee.

Reference no: EM131225668

One of recent topics to enhance or retain existing workers

One of the recent topics to enhance or retain existing workers as well as improve workforce/workplace environment, is that of companies building and implementing a work life i

External environmental factors of recycling medical waste

External Environmental Factors of recycling medical waste. Technological – what technological factors influence or could influence this business. Political/Legal – what laws,

Healthcare is indeed the most complex business

Does it not just boggle your mind that there are 33+ governmental agencies (FDA, EPA, HS, NIH, etc.) that regulate the healthcare industry? More than any other industry making

Utilizing technology to communicate-accomplish group goal

We will have three group projects in this class this semester. Virtual teams in business are an increasingly common way for organizations to access the most talented employees

Discuss the role of the world trade organization

Discuss the role of the World Trade Organization and its impact on member countries. How is the WTO organized? How are policies and regulations established? When and who can f

What is the approximate normal time for this particular task

Based on sample observations in a time study, a particular task in a process had an average completion time of 27.13 minutes. The performance rating for these observations was

About level of performance and computed normal time

Based on sample observations in a time study, a particular task in a process had an average completion time of 24 minutes. The performance rating for these observations has be

Write work breakdown structure for the project

MaryJo and her fiancé, Bobby Doe, have decided to get married on November 30, 2016. This project will define, plan, execute and implement the wedding. The aim of the Project i


Write a Review

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd