Is that an ethical solution

Assignment Help Management Theories
Reference no: EM131020335

Case: When Equality Compromises Efficiency

Ralph was a sales representative of a small but fast-growing mobile and social advertising platform. Working directly with the co-founder, Mike, Ralph was responsible for door-to-door sales, pitching the company's platform that helped clients gain a virtual following of customers.

The business owners in the area often spoke English as a second language, making clear communication between the two parties a key concern for Ralph.

On one sales call, Ralph approached a small hair salon and secured a contract along with a $100 signup fee. However, the situation soon turned sour, as the hairdresser was furious after learning that she would have to operate the online platform herself, as opposed to the full service deal she thought she had signed.

Mike, Ralph's boss, now found himself stuck in tough situation. Ralph claimed that he was blatantly clear what the contract was offering, though mentioned communication was strained due to the language barrier. Under the company's philosophy of putting the customer first, Mike refunded the $100 signup fee and voided the contract.

This was not the first time Mike had to refund a contract under these conditions, causing Mike to revisit both the contract and Ralph's sales pitch to ensure that the language was a clear as possible. After this incident, it was clear that adjustments have not made an impact, and the company continued to lose money on negated contracts and time wasted not pursuing interested customers. Mike began to consider redrawing their target areas away from those where English is not the predominantly spoken language, but is concerned that would be an injustice to those potential customers.

1. Should Mike make the decision to work only with English-speaking customers?

2. Is that an ethical solution?

3. Are there any alternatives?

Reference no: EM131020335

Questions Cloud

First annual retirement payment : Mel plans to save 10,200 dollars per year in his retirement account for 6 years. His first savings contribution to his account is expected in 1 year. Mel expects to earn 7.79 percent per year in his account. He plans to retire in 6 years. In retireme..
What actions should ben take when he catches a mistake : What actions should Ben take when he catches a mistake? Is he obligated to report every error, particularly since he works for a publicly traded company
What factors would weigh into your decision : How would you handle the dilemma between hitting the quota and submitting quality work you stand behind? What factors would weigh into your decision
House Mountain Breweries planning an IPO : House Mountain Breweries (HMB) is planning an IPO. Its underwriters have said that the stock will sell at $25 per share. The direct costs (legal, printing, etc.) will be $750,00. The underwriters will charge a 7 percent spread. How many shares must H..
Is that an ethical solution : Ralph was a sales representative of a small but fast-growing mobile and social advertising platform. Should Mike make the decision to work only with English-speaking customers? Is that an ethical solution
Make monthly car payments : To purchase a new car, you borrow $30,000 for 8 years at an interest rate of 12% APR compounded monthly, and you make monthly car payments. How much interest do you pay on the 9th payment? (Hint: First step start with computing the balance of the loa..
Should lindsey consider the threat of a lawsuit : Lindsey worked as a top manager at a struggling technology company in Silicon Valley. Should Lindsey consider the threat of a lawsuit in her decision making
Received immediately after he retires : Mel plans to save 11,000 dollars per year in his retirement account for 3 years. His first savings contribution to his account is expected in 1 year. Mel expects to earn 8.07 percent per year in his account. He plans to retire in 3 years. In retireme..
Money does fei expect to have in his account when he retires : Fei has 11,900 dollars in his retirement account. In addition, he plans to save 9,400 dollars per year in his account for 6 years. His first contribution to his account is expected immediately and his last contribution is expected in 5 years. Fei exp..

Reviews

Write a Review

 

Management Theories Questions & Answers

  Rampage at the factory

An employee went on a shooting rampage at the factory in which he worked, killing six coworkers and wounding eight others. It was known to the employer that the shooter had a deep-seated hatred of African Americans

  How would you proceed in a massive organization

Write an overview of the promise you see for this system, the frustrations, or problems you may face? Propose other solutions and give reasoning for your choice. How would you proceed in a massive organization

  Creating a mental health awareness brochure

In this module, you have begun to explore the complex and critical field of children's mental health. You have read about some of the symptoms that indicate potential mental health red flags, challenges of mental health diagnosis, and ways to support..

  Identify two possible corporate strategies

Identify two possible corporate strategies to be used by the company selected

  Question 1good governance is an ideal to ensure sustainable

question 1good governance is an ideal. to ensure sustainable development actions must be taken to work towards this

  Define culture shock for the foreign employee

Define culture shock for the foreign employee. Why do people living abroad get culture shock, but people visiting as tourists usually do not?Illustrate each of the four stages of culture shock by writing a description of a hypothetical person experie..

  Outline of preliminary research with two scholarly reference

Once you choose topic, submit an outline of preliminary research with two scholarly references.  Within outline, discuss why you chose topic, possible subtopics for focus (two), possible research questions you could investigate and the relevan..

  What challenges does culture of middle east pose to mtv

What challenges does the culture of the Middle East pose to MTV and what are your thoughts on MTVs ability to succeed in this market?

  Supply chain management

Supply Chain Management Answer each of the 9 questions as a short discussion. If you use a reference, cite each. 1. Of the three macroprocesses in a firm, one process is the most important. Comment on the previous statement or comment if you think ..

  Probolem regarding the sexual imposition

The driver eventually pled guilty to sexual imposition and was sentenced to prison. The driver had been hired five years ear- lier. He had denied any criminal history on his application form.

  Complete the process design matrix

Complete the process design matrix. Write an executive summary identifying appropriate design approaches for a selected product and service.

  Information needs

Information Needs

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd