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Work With Friends: Tony Hsieh and Zappos.com
1. Is it important to work with friends? Why or why not?
2. Are groups more productive when everyone is friends? Is there a downside to working with friends?
3. Tony proved his commitment to Link Exchange and Zappos by investing his own money and by working hard - do you think his commitment spurred others to be equally committed?
4. How could having parties and working with friends make call center employees better at providing customer service?
Attachment:- Zappos Case.rar
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