Reference no: EM131429997
1. Which of the following is not among the external sociological influences that affect consumer decisions in the process stage of decision-making?
a. family and friends.
b. social class.
c. personality.
d. informal sources.
e. religious groups
2. When Bill orders five movie tickets online for himself and his friends for a Friday night showing of the latest action thriller, he is acting as a(n)
a. organizational consumer
b. team consumer
c. non-profit consumer
d. market consumer
e. personal consumer
3. In order to obtain feedback on consumers’ attitudes toward its smartphones, Samsung reviewed comments that consumers had posted to social media and the Internet. This method of conducting consumer research for marketing decision making is best described as _____.
a. focus group
b. projective techniques
c. survey
d. in-depth review
e. indirect observation
4. There are three distinct but interlocking stages of consumer decision-making. In which of these stages is there a focus on the influence of a firm’s marketing efforts (product, price, promotion, and place) on consumer behavior?
a. input stage
b. process stage
c. output stage
d. decision making stage
e. purchase stage
5. Focus groups, depth interviews, and projective techniques are examples of _________ research methods, while structured observation, experimentation, and survey are examples of ____ research methods.
a. quantitative; qualitative
b. motivational; descriptive
c. qualitative; motivational
d. motivational; quantitative
e. qualitative; quantitative
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