In the expectancy-disconfirmation model of satisfaction

Assignment Help Operation Management
Reference no: EM131279499

In the expectancy-disconfirmation model of satisfaction, comparison standards (previous experience, industry norms, marketers’ promises, etc) influence the customers' perception of product performance. Using a specific brand as an example, explain how a customer would construct a satisfactory (or dissatisfactory) evaluation of the brand by using two of the comparison standards discussed in this class.

Reference no: EM131279499

Questions Cloud

Why you have chosen this health behavior to change : Write a one page introduction on why you have chosen this health behavior to change. Write one paragraph or "bullet" statements each week about your actions and progress.
Which one is appropriate for measuring customer satisfaction : With regard to qualitative and quantitative research, Which one is more appropriate to identify the customers’ values and why? Which one is more appropriate for measuring customer satisfaction and why?
Find the pressure drop between the inlet : Water at 40 °F flows through the coils of the heat exchanger as shown in Fig. P8.81 at a rate of 0.9 gal/min. Determine the pressure drop between the inlet and outlet of the horizontal device.
Describe the law enforcement operations : Describe the law enforcement operations, enforcement strategies.
In the expectancy-disconfirmation model of satisfaction : In the expectancy-disconfirmation model of satisfaction, comparison standards (previous experience, industry norms, marketers’ promises, etc) influence the customers' perception of product performance. Using a specific brand as an example, explain ho..
Define the differences between the price strategy : Define the differences between the price strategy vs setting the price itself. At what stage in new product development are these two items established?
Differences between the waves of the 1980s and the 1990s : What are the five major merger waves that have occurred in the United States?- What are the differences between the waves of the 1980s and the 1990s?
Describe the pricing methods--markup pricing : Describe the pricing methods--markup pricing, target-return pricing, perceived-value pricing, value pricing, going-rate pricing, and auction-type pricing.
Describe your understanding of gene therapy technology : Read the Molecular Therapy article entitled, "The State of Gene Therapies: The FDA Perspective found here then briefly describe your understanding of gene therapy technology.

Reviews

Write a Review

 

Operation Management Questions & Answers

  What are stress and stressors

What are stress and stressors? Identify potential sources and consequences of stress, and describe alternative stress management strategies.

  Hiring manager must go through the selection process

After a qualified pool of job candidates has been recruited, a hiring manager must go through the selection process—choosing the best candidate for the job. Some managers feel that they should look at an applicant’s social media profile(s) to get a b..

  In general the initial statement of work is key

This week we actually reviewed a general Project Charter. In general the initial statement of work is key. Typically all the Business Analyst or Systems Engineer will receive when trying to create the initial Project Charter is a small statement of w..

  Used non-regularly spaced appointment intervals

From personal observations or experience, provide an example where you have seen where service operations have used non-regularly spaced appointment intervals. Did you feel it worked reasonably well? Please explain.

  Identify the most important stakeholders

Please identify the most important stakeholders (those vitally impacted and/or concerned with the success of your influence attempts) of your influence, or leadership attempts. Divide these stakeholders into those that are most important and the othe..

  What is cross-cultural adaptability

What is Cross-Cultural adaptability? What effective predictor of success can Cross-Cultural adaptability accomplish within a global assignment?

  The limitations environmental laws impose on businesses

Summarize the stanford's (2005) five phase process for an organizational design change ? What marketing decisions do marketing intermediaries make? Discuss four ways a close corporation differs from a publicly traded corporation? Describe the limitat..

  How gold coast advertising measures its quality

George Stein sat in his large office overlooking Chicago’s Michigan Avenue. As CEO of Gold Coast Advertising, he seemed to always be confronted with one problem or another. What is wrong with how Gold Coast Advertising measures its quality? Explain w..

  Diverse compositional technique

Why do you think there was such a diverse compositional technique in 20th century music? Some of that era’s music is beautiful and sticks to form while other music is almost to dissonant to listen to. What do you think some of the reasons might be fo..

  Foreign markets and competitive advantage possibilities

Summarize Proctor & Gamble operations in foreign markets and competitive advantage possibilities. Describe which method(s) has been used to enter foreign markets. How has P&G gained competitive advantage through competing internationally?

  What are the possible mechanisms and technologies

How would you, as a CEO of a manufacturing firm, facilitate the growth of KM practices within your organization? What are the possible mechanisms and technologies you could utilize?

  Technique used to identify the potential sources

Technique used to define the rules that govern decisions in an organization and that define, constrain or enable organizational operations: “An order must have one and only one associated payment method” is an example of a : “A new order must not be ..

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd