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At the annual board meeting of the Hardaway Company, CEO Eric Seaborne makes a presentation about the company's balanced scorecard by posing five questions to the board members. The question that most pertains to the internal perspective of the balanced scorecard would be:

Question options:

  • "At what must we excel?"
  • "How do customers see us?"
  • "Can we continue to improve and create value?"
  • "How do we look to shareholders?"
  • "Are we retaining enough earnings to allow for growth?

Reference no: EM131037236

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