Reference no: EM13310955
1) A local labor union shop steward is receiving a personal job performance evaluation from the national union. This evaluation would most likely include ______.
upward feedback
negotiation process
collective bargaining
benchmarking
mediation and arbitration
Coaching
2) Herzberg’s Two Factor Theory would most likely identify which of the following as an employee motivator?
health benefits
pay
dental insurance
a good supervisor employee relationship
safety needs
all of the above
none of the above
3) Formal organizational communication flows through different _____.
work groups
channels of communication
grapevines
informal communication networks
4) A _____ is a group of people with complementary skills who can work together on a regular basis to accomplish a common goal.
group
team
department
unit
5) A survey conducted by the College Board identified the following as being “frequently” or “almost always” necessary in the workplaces___________
Presentations with visuals
Memos/correspondence
E-mail
Formal reports
6) Chris Arnholt used the term _____ to accurately communicate his idea for the RAZR to his team.
nouveau riche
slim and sleek
compact clam
rich minimalism
7) As a team member, Beverly seems to split hairs and belabor every detail. She seems to be using which of the following blocking strategies?
resisting
pulling rank
rejecting
overanalyzing
8) The team that designed and brought the RAZR phone to market would be called a _____ team.
task force
product design
cross-functional
virtual
9) A team charter generally includes all of the following except____.
When and where your team will meet
Background information collected to date on the project
Ways to ensure that each member's ideas are respected
How conflicts will be resolved
10) Which of the following factors is not important to team effectiveness?
Members encourage other team members to do their best
Members have known each other for a long time
Members perform better as a group than alone
Members trust each other.
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