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The term churn is very important to managers in the cellular phones business. Churning occurs when a customer stops using one company's services and switches to another company's services. Obviously managers try to keep churning to a minimum, not only by offering the best possible services, but by taking step to stop churning before it occurs. For example, if a company learn that customers tend to churn at the end of their two-year contract, they could offer customer incentive to stay a month or two before the end of their two-year contract. The file C03_or.xlsx contains data on over 2000 customers of a particular cellular phone company. Each row contains the activity of a particular customer for a given time period, and the last column indicates whether the customer churned during this time period. Use the tools in this chapter (and possibly the previous chapter) to learn (1) how these variables are distributed (2) How the variables in Column B-R are related to each other and (3) how the variable in column B-R are related to the churn variable in column S. write a short report of your finding, including and recommendation you would make to the company to reduce churn.
What is the purpose of a cash-flow budget? What does it reveal? Of what value would it be to Regina? Who would generally review this information and what might they do with it? Be sure to analyze the topic very thoroughly and cite at least two..
Eric Weiss, marketing director for Charter Power and Light, is about to begin an advertising campaign promoting energy conservation. Each TV ad costs $10,000, while each newspaper ad costs $4,000. Weiss has set the following goals, in rank order.
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Which of the following would cause safety stock to increase?
The owner of Genuine Subs, Inc., hopes to expand the present operation by adding one new outlet. She has studied three locations. Each would have the same labor and materials costs of $1.60 cents per sandwich.
Describe the decision-making view and the process view of operations management.Why are both views useful in studying the field of operations management?
Relate a time when you had poor communication between you and a manager, you and a co-worker, or you and someone who reported to you? What was the scenario? How did it get started? Why did it occur? What could you have done to prevent it from occurri..
Rich's 13 year old daughter Alexandra is going to give him an introductory trombone concert later in the day, and he wants to purchase earplugs before then
What decision should be made according to the EMV decision rule? Solve using a decision tree.
Select either an international service organization or a multinational corporation and conduct a preliminary assessment of their website.
How far can and should governments go in attempting to create a more healthful environment? Intrinsic to many population health policies is the specter of the “nanny state”—in this case, should everyone have to be exposed to lower sodium in their bre..
Given these sales figures over the first 6 months of the year, your boss needs you to test two different forecasting methods (parts a and b below) to determine which method is best. For your measure of “best”, recommend to your boss that the company ..
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