Reference no: EM132201823
The __________________ perspective encourages a unified systems effect in order to diminish the idea that "the right hand does not know what the left is doing."
a. integrated marketing
b. relationship selling
c. diffusion of innovations
d. solution-focused roles
The sales focus of an operations-driven organization would be closest to which of the following?
a. Customer service
b. Customer benefits
c. Cost cutting
d. Product features
When an organization makes a mistake, it is best to fix the problem without having to apologize because apologies indicate guilt.
a. True
b. False
Which of the following is an important aspect of paraphrasing?
a. Asking questions
b. Fidgeting
c. Being silent and letting the other person talk
d. Giving advice
A new mindset in many organizations focuses on improving business by changing from an operations-driven culture to
a. a value-driven culture.
b. a customer-driven culture.
c. a money-driven culture.
d. an ideals-driven culture.