Identify business leader who you admire in your community

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Reference no: EM132184078


1. Not every great business leader is a big talker, but most are excellent communicators. Identify a business leader who you admire in your community. Spend some time observing that person “in-action.” How does he or she communicate? What is that person’s communication style? What communication tools does he or she use? Do you think that communication skills are part of why that person is a successful leader? How do they relate to other leadership skills and to leadership style?

2. Think about your own recent encounters with service providers such as restaurants, theaters, car repair facilities and banks. Identify and describe one service experience that met or exceeded your expectations and another that left you dissatisfied. What characteristics stood out in each case? How did your experience relate to the concept of a servicescape? How could the service provider that disappointed you improve its performance?

Reference no: EM132184078

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