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1. Not every great business leader is a big talker, but most are excellent communicators. Identify a business leader who you admire in your community. Spend some time observing that person “in-action.” How does he or she communicate? What is that person’s communication style? What communication tools does he or she use? Do you think that communication skills are part of why that person is a successful leader? How do they relate to other leadership skills and to leadership style?
2. Think about your own recent encounters with service providers such as restaurants, theaters, car repair facilities and banks. Identify and describe one service experience that met or exceeded your expectations and another that left you dissatisfied. What characteristics stood out in each case? How did your experience relate to the concept of a servicescape? How could the service provider that disappointed you improve its performance?
think of an organization you have worked for or one with which you are very familiar. diagnose the need for change and
A manufacturer of printed circuit boards has a design capacity of 1000 boards per day.The effective capacity, however is 700 boards per day.
Managing employees and an organization is not an easy task. Many of the issues that arise do not have clear cut solutions.
What steps are today's organizations taking to promote diversity, and are these efforts effective?
Can you think of an IMC campaign? Progressive is one example, but there are plenty out there. Feel free to go back in history and think of campaigns like IBM's launch of the personal computer using the Charlie Chaplin-like character or Coke's I'd Lik..
The United States is experiencing a decline of the middle class. What does this trend imply for the future of organizations such as: (a) the U.S. Public Health Service, which operates many inner-city health clinics for the economically disadvantaged,..
describe the cognitive and non-cognitive abilities relating to emotional intelligence. provide an example of how you
King Amenhotep's depictions underwent a physical change after his first sed-festival at the temple of Luxor. What was different about his characteristics, and what did he now wear
Compare and contrast the two (2) basic procurement strategies of corporate procurement and project procurement. Illustrate the risk(s) associated with using corporate procurement and project procurement.
there are various differences between a quality culture and a traditional culture. while formulating strategies and
What are the possible consequences of having high turnover among defense attorneys? Does the quality of justice decline as a result?
Some critics of pay-for-performance programs warn that incentive pay may promote unethical behaviors among employees.
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