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1. Not every great business leader is a big talker, but most are excellent communicators. Identify a business leader who you admire in your community. Spend some time observing that person “in-action.” How does he or she communicate? What is that person’s communication style? What communication tools does he or she use? Do you think that communication skills are part of why that person is a successful leader? How do they relate to other leadership skills and to leadership style?
2. Think about your own recent encounters with service providers such as restaurants, theaters, car repair facilities and banks. Identify and describe one service experience that met or exceeded your expectations and another that left you dissatisfied. What characteristics stood out in each case? How did your experience relate to the concept of a servicescape? How could the service provider that disappointed you improve its performance?
Restoration Hardware sells antique-design hardware and fixtures from 94 retail stores in malls around the country. Each store currently orders and holds its own inventory dire
Why did two separate scales need to be developed to measure to measure e-service quality? How are they different? What experience did you have with owning a business prior to
A manufacturer of flashlight batteries took a sample of 8 batteries from a day’s production and used them continuously until they were drained. If one tests whether the mean o
Please provide an example essay about (at least one whole page): What is ethical and unethical reasons when the company design a printers, but the ink catridges will work only
For the scenario in the attachment, use the queuing formulas to calculate the averages under present conditions and the alternatives. using the information given, determine th
Discuss the Uhl-Bien et al. (2007) conclusion that complexity theory lacks substantive research. In constantly changing technological, social, economic, and political enviro
Does it not just boggle your mind that there are 33+ governmental agencies (FDA, EPA, HS, NIH, etc.) that regulate the healthcare industry? More than any other industry making
Financial management has a close relationship to economics on the one hand and accounting on the other. For this discussion, provide specific examples of this relationship in
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