How would matt get joel to support his ideas

Assignment Help Management Information Sys
Reference no: EM131317651

Read the Mini Case Study "Customer Service at Datatronics" attached and develop an understanding of the role IT plays with customer service initiatives. Matt Rubenzahl voices his concerns to his boss, Joel McGivern. Joel gives Matt the assignment to find better ways to improve their customer service through product education and meeting customer needs. The ideas need to be presented to a steering committee for extra funding. Your job is to create a PowerPoint presentation addressing the three discussion questions at the end of the mini case study. Your presentation should be professional, as a steering committee looks for information and facts as well as visual aspects, in order to make their decision.

You are also welcome and encouraged to research them using outside sources.

Your PowerPoint presentation should include the following elements:

Slide 1: Title page

Slides 2-3: Outline the specific information that Matt should collect to build a case for improving customer service at Datatronics.

Slides 4-6: Describe the top ideas for Matt to present to Joel next week.

Slides 7-9: How would Matt get Joel to support his ideas?

Attachment:- customer_service_at_datatronics_doc.rar

Reference no: EM131317651

Questions Cloud

What is its required return : Suppose Paccar’s current stock price is $102.45 and it is likely to pay a $2.16 dividend next year. Since analysts estimate Paccar will have a 13.5 percent growth rate, what is its required return?
What will be the new portfolio beta : You have a portfolio with a beta of 1.65. What will be the new portfolio beta if you keep 91 percent of your money in the old portfolio and 9 percent in a stock with a beta of 0.70?
How many comparison are there if we use bubblesort algorithm : How many comparisons are there if we use BUBBLESORT Algorithm? Using the MergeSort Algorithm, How many times the function merge (11,12) will be invoked.
What is the determinant expansion for the curl of a vector : What is the determinant expansion for the curl of a vector?
How would matt get joel to support his ideas : Read the Mini Case Study "Customer Service at Datatronics" attached and develop an understanding of the role IT plays with customer service initiatives. Matt Rubenzahl voices his concerns to his boss, Joel McGivern. Joel gives Matt the assignment ..
Indifferent between cash now or taking the annuity : You just won the Powerball, as a result you have the choice between taking $250 million today or taking a 20-year annuity. Interest rates are expected to hold at 3.75% over the next 20-years. How much would the annuity need to be annually for you to ..
Make using triangular arbitrage : You observe the following exchange rate quotes: If you start with $ 1 million, what arbitrage profit in dollars can you make using triangular arbitrage?
Develop a board of director financial presentation : Your accounting firm, Pennypacker & Vandelay, LLC, has been asked by the Chairman of Harris Memorial Hospital and Harris Community Foundation to attend the annual board meeting to present the report of the Independent Auditors. Develop a board of ..
What growth rate is expected for company stock price : The stock price of Baskett Co. is $54.10. Investors require a return of 15 percent on similar stocks. If the company plans to pay a dividend of $3.70 next year, what growth rate is expected for the company’s stock price?

Reviews

Write a Review

 

Management Information Sys Questions & Answers

  Responding to information system security treatsthe

responding to information system security treatsthe original posting question how should organizations respond to

  Describe the reasons for disneys adoption of itil

Describe the reasons for Disney's adoption of ITIL. Examine the results that were attained by Disney

  What company costs can be saved using the new app

How will the mobile ordering app interface with the current point of sale system? How can the company avoid developing a website for each retail outlet? What company costs can be saved using the new app

  Health care information technology

Health care information technology - information technology act change the world of Medical Information Technology

  Define and describe bell-lapadula and clark-wilson

Provide a description of the selected organization and touch points where data and databases exist to secure and guarantee integrity. Define and describe Bell-LaPadula and Clark-Wilson, and choose at least 1 other security model of your choice to de..

  Explain how the system could be verified as operational

Describe the series of malicious events that led up to the incident. Identify who needs to be notified based on the type and severity of the incident. Outline how the incident could be contained.

  What can airlines do to improve customer experience using it

What can airlines do to improve the customer experience using IT? Explain how you would use IT to decrease wait times at TSA security lines.

  Analysis of database securityscenario abc company is a

analysis of database securityscenario abc company is a small but growing manufacturing company with revenues of

  How worried do you think we should be about election hacking

How worried do you think we should be about election hacking, and what if anything do you think we should be doing about it?

  What are some of the current trends organizations face

What are some of the current trends organizations face with mobile computing security and what are some of the remediation steps companies take to ensure data confidentiality and integrity?

  Cash flows prepared using direct method

In a statement of cash flows prepared using the direct method, if wages payable increased during the year, the cash paid for wages would be:

  What are the disadvantages of cloud computing

Explain what are the "take-home messages" in the paper, and do you agree with them. What are the advantages and disadvantages of cloud computing. What are the challenges for the adoption of cloud computing in general.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd