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Watch “ Southwest Airlines ” and read the Case “Constraint Management at Southwest Airlines” at the end of Chapter 7 in Operations Management: Processes and Supply Chains.
1. Navigate to the threaded discussion below and analyze this Case Study and provide a discussion of the following issues:
a. Using the Theory of Constraints, analyze Southwest’s passenger boarding process.
b. Which boarding scenario among the ones proposed would you recommend for implementation?
Give reasons for why.
c. How should Southwest evaluate the gate boarding and plane turnaround process?
d. How will Southwest know that the bottleneck had indeed been eliminated after the change in the boarding process?
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