Reference no: EM131379598
Five months before the new 2002 Lexus ES hit showroom floors, the company's U.S. engineers sent a test report to Toyota City in Japan: The luxury sedan shifted gears so roughly that it was "not acceptable for production." The warning was sent to Toyota executive vice president Katsuaki Watanabe on May 16, 2001. Days later, another Japanese executive sent an email to top managers saying that despite misgivings among U.S. officials, the 2002 Lexus was "marginally acceptable for production." The new ES went on sale across the nation on October 1, 2001.
In years to come, thousands of Lexus buyers would discover firsthand that the vehicle's transmission problems, which caused it to hesitate when motorists hit the gas, or lurch forward unintentionally, were far from fixed. The 2002-2006 ES models would become the target of lawsuits, federal safety investigations, and hundreds of consumer complaints, including claims of 49 injuries. In an August 15, 2005, memo explaining the company's position, a staff attorney wrote: "The objective will be to limit the number of vehicles to be serviced to those owners who complain and to limit the per-vehicle cost." In 2010, Toyota was fined a record $16.4 million for delays in notifying federal safety officials about defects that could lead to sudden acceleration.
The reaction of a Toyota spokesperson was: "Given the concerns raised by some customers about this drivability issue, we did not meet the very high customer satisfaction standards we set for ourselves. However, we fully stand behind the engineering and production quality of the vehicle, as well as our after-sale customer service and technical support." Evaluate Toyota's actions from a corporate governance perspective.
How would you characterize the ethical culture at Toyota, at least with respect to the Lexus incident? Can you draw any parallels between the Toyota experience and how Ford handled the matter with the Pinto?
Give the answer of muliple choice question
: SOC 212: The unlawful use of force or violence against persons or property to intimidate or coerce a government, the civilian population, or any segment thereof, in furtherance of political or social objectives is known as:Domestic terrorist group..
|
How can scf and acl develop positive long-range relationship
: Should Shell Case Fabrications (SCF)accept or reject Air Connection Links'(ACL)request? How should SCF negotiate with ACL? How can SCF and ACL develop a positive, long-range relationship? Give some specifics.
|
Create a stem-and-leaf display for these horse powers
: Horsepower. Create a stem-and-leaf display for these horse powers of autos reviewed by Consumer Reports one year, and describe the distribution
|
Bbook the seven signs of ethical collapse
: When an organization collapses ethically, it means that those in the organization have drifted into rationalizations and legalisms, and all for the purpose of getting the results they want and need at almost any cost." Discuss what you think Jenni..
|
How ford handled the matter with the pinto
: How would you characterize the ethical culture at Toyota, at least with respect to the Lexus incident? Can you draw any parallels between the Toyota experience and how Ford handled the matter with the Pinto?
|
Write a few sentences describing this distribution
: Without doing any calculations, which must be larger: the median or the mean? Explain how you know.
|
Explain the say on pay rule
: Explain the "say on pay rule" and whether you believe that it is likely to have an effect on large compensation packages of CEOs
|
Explain what is meant by given statement
: It is the foundation for all aspects of internal control, providing discipline and structure. Explain what is meant by this statement.
|
Describe the shape of the distribution
: Describe the center and spread of this distribution. d) What unusual feature do you see? What might explain this?
|