Solution-How does social media represent a threat to

How does social media represent a threat to companies

Assignment Help Management Information Sys

Reference no: EM131075253

Question :Please write a formal summary of the case before proceeding to answer the questions below:

1. How does social media represent a threat to companies who limit their customer support services to traditional channels?

2. When customers have a negative experience with a company, what are the various ways they can use social media to tell others about their experience?

3. Explain why companies can no longer afford to limit their customer service to traditional channels (e.g., call centers).

4. What are some of the frustrations customers encounter when seeking customer service support from a company?

Your paper should perform a critical analysis on the study and should primarily be in your own words, but you may cite the book as needed

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This task is about answering the three questions related to the social media and the companies in 300 words. The task is written in the MS word using the Harvard referencing style.

Reference no: EM131075253

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How does social media represent a threat to companies : How does social media represent a threat to companies who limit their customer support services to traditional channels - what are the various ways they can use social media to tell others about their experience?

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How does social media represent a threat to companies

Reference no: EM131075253

Reference no: EM131075253

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