How could the survey have been more useful

Assignment Help Operation Management
Reference no: EM131353843

Southwestern University:

The popularity of Southwestern University's football program under its new coach Phil Flamm surged in each of the 5 years since his arrival at the Stephenville, Texas, college. (See Southwestern University: (A) in Chapter 3 and (B) in Chapter 4 .) With a football stadium close to maxing out at 54,000 seats and a vocal coach pushing for a new stadium, SWU president Joel Wisner faced some difficult decisions. After a phenomenal upset victory over its archrival, the University of Texas, at the homecoming game in the fall, Dr. Wisner was not as happy as one would think. Instead of ecstatic alumni, students, and faculty, all Wisner heard were complaints. "The lines at the concession stands were too long"; "Parking was harder to find and farther away than in the old days" (that is, before the team won regularly); "Seats weren't comfortable"; "Traffic was backed up halfway to Dallas"; and on and on. "A college president just can't win," muttered Wisner to himself. At his staff meeting the following Monday, Wisner turned to his VP of administration, Leslie Gardner. "I wish you would take care of these football complaints, Leslie," he said. "See what the real problems are and let me know how you've resolved them." Gardner wasn't surprised at the request. "I've already got a handle on it, Joel," she replied. "We've been randomly surveying 50 fans per game for the past year to see what's on their minds. It's all part of my campus wide TQM effort. Let me tally things up and I'll get back to you in a week." When she returned to her office, Gardner pulled out the file her assistant had compiled (see Table 6.6). "There's a lot of information here," she thought.


Discussion Questions

1. Using at least two different quality tools, analyze the data and present your conclusions.

2. How could the survey have been more useful?

3. What is the next step?

Reference no: EM131353843

Determine how you might deploy resources

Using the house of quality sequence, as described in Figure 5.4, determine how you might deploy resources to achieve the desired quality for a product or service whose produ

Derive a forecasting equation

Graph these data to see whether a linear equation might describe the relationship between the group's television shows and guitar sales. Use the least-squares regression meth

What are the likely benefits of the cad design technology

What kind of engineering savings is Regal achieving by using CAD technology rather than traditional drafting techniques? What are the likely benefits of the CAD design technol

Best decision based on an expected monetary value criterion

Sox Engineering designs and constructs air conditioning and heating systems for hospitals and clinics. What is the best decision based on an expected monetary value criterion

What do you think his or her gpa will be

Thirteen students entered the business program at Sante Fe College 2 years ago. Is there a meaningful relationship between SAT math scores and grades? If a student scores a 35

Develop a regression relationship

Bus and subway ridership for the summer months in London, England, is believed to be tied heavily to the number of tourists visiting the city. Plot these data and decide if

Determine the least-squares regression equation

City government has collected the following data on annual sales tax collections and new car registrations:  Determine the following: The least-squares regression equation

Calculate the expected number of automobile accidents

The number of auto accidents in Athens, Ohio, is related to the regional number of registered automobiles in thousands (X1), Calculate the expected number of automobile accide


Write a Review

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd