How are the 10 om strategy decisions different

Assignment Help Strategic Management
Reference no: EM131255840

Hard Rock Cafe: Operations Management in Services

In its 45 years of existence, Hard Rock has grown from a modest London pub to a global power managing 150 cafes, 13 hotels/ casinos, and live music venues. This puts Hard Rock firmly in the service industry-a sector that employs over 75% of the people in the U.S. Hard Rock moved its world headquarters to Orlando, Florida, in 1988 and has expanded to more than 40 locations throughout the U.S., serving over 100,000 meals each day. Hard Rock chefs are modifying the menu from classic American- burgers and chicken wings-to include higher-end items such as stuffed veal chops and lobster tails. Just as taste in music changes over time, so does Hard Rock Cafe, with new menus, layouts, memorabilia, services, and strategies.

At Orlando's Universal Studios, a traditional tourist destination, Hard Rock Cafe serves over 3,500 meals each day. The cafe employs about 400 people. Most are employed in the restaurant, but some work in the retail shop. Retail is now a standard and increasingly prominent feature in Hard Rock Cafes (since close to 48% of revenue comes from this source). Cafe employees include kitchen and wait staff, hostesses, and bartenders. Hard Rock employees are not only competent in their job skills but are also passionate about music and have engaging personalities. Cafe staff is scheduled down to 15-minute intervals to meet seasonal and daily demand changes in the tourist environment of Orlando.

Surveys are done on a regular basis to evaluate quality of food and service at the cafe. Scores are rated on a 1-to-7 scale, and if the score is not a 7, the food or service is a failure. Hard Rock is adding a new emphasis on live music and is redesigning its restaurants to accommodate the changing tastes. Since Eric Clapton hung his guitar on the wall to mark his favorite bar stool, Hard Rock has become the world's leading collector and exhibitor of rock ‘n' roll memorabilia, with changing exhibits at its cafes throughout the world. The collection includes 70,000 pieces, valued at $40 million. In keeping with the times, Hard Rock also maintains a Web site, www.hardrock.com , which receives over 100,000 hits per week, and a weekly cable television program on VH1. Hard Rock's brand recognition, at 92%, is one of the highest in the world.

Discussion Questions

1. From your knowledge of restaurants, from the video, from the Global Company Profile that opens this chapter, and from the case itself, identify how each of the 10 OM strategy decisions is applied at Hard Rock Cafe.

2. How would you determine the productivity of the kitchen staff and wait staff at Hard Rock?

3. How are the 10 OM strategy decisions different when applied to the operations manager of a service operation such as Hard Rock versus an automobile company such as Ford Motor Company?

Reference no: EM131255840

Questions Cloud

Worldwide tax liability : Suppose that Ithaca Snowboards also sets up operations in a Japanese subsidiary. Assume that such operations will pay tax at a 45% Japanese tax rate and will generate an additional $80 million of income, all Japanese source. Assume that unlike the Li..
What is terry ending inventory and gross profit-respectively : Terry Company had January 1 inventory of $100,000 when it adopted dollar-value LIFO. During the year, purchases were $600,000 and sales were $1,000,000. December 31 inventory at year-end prices was $143,360, and the price index was 112 (Price Index f..
Identify mission and strategy of automobile repair garage : Describe how an organization's mission and strategy have different purposes. -  Identify the mission and strategy of your automobile repair garage.
What decisions have you made based on passions in your life : Can you see your leadership purpose more clearly when you review your personal leadership journey so far? What decisions have you made based on the passions in your life?
How are the 10 om strategy decisions different : How are the 10 OM strategy decisions different when applied to the operations manager of a service operation such as Hard Rock versus an automobile company such as Ford Motor Company?
What information is conveyed by the ttt curve : Name some of the elements that have the greatest effect on the hardenability of steel.
Describe and analyze broad range of talent management effort : Describe and analyze the broad range of talent management efforts that use software applications to help you Director to make an educated decision. Give some examples of firms that have successfully used these applications.
Identify how each of the 10 decisions of om is applied : From your knowledge of production processes and from the case and the video, identify how each of the 10 decisions of OM is applied at Frito-Lay.
Which statement is correct about the box plot for the data : The following data show the prices of different types of outfits at a store: $27, $28, $26, $25, $27, $25, $27, $26, $28, $29. Which statement is correct about the box plot for the above data?

Reviews

Write a Review

 

Strategic Management Questions & Answers

  Analyze the different ways that quality can be applied

Analyze and discuss the different ways that quality can be defined and applied within the operations context and what implications does this have for an organisations as it seeks to deliver a high-quality product or service

  Benefit and limitations of organizational strategic planning

Post an explanation of ethical, financial, and cultural benefits and limitations of organizational strategic planning. Include how ever-changing stakeholders might impact the strategic plan

  Potential challenges within the strategic planning process

Explain at least two potential challenges within the strategic planning process. Include how you might identify these challenges during planning.

  Critical analysis of organizational strategy and innovation

Your Business Strategy Report will provide an in-depth set of analyses, based on work you have done in Units 1 through 5, of the organization's current strategic position.

  Applications of breakeven analysis

Discuss the  applications of breakeven analysis.

  Develop writing skills to present a professional resume

A winning resume makes it easy for potential employer to quickly and easily identify an applicant's skills and experience. Therefore, it is essential for an applicant to develop writing skills to present a professional resume that is free of grammati..

  What was the public plan prior to the departure of the ceos

What was the public plan prior to the departure of the CEOs - what business and HR objectives were most important prior to the switch?

  Export - import trade people are dealing in document

Export - import trade people are dealing in document and not in goods critically examine this statement?

  The real-world problem or issue of concern

The real-world problem or issue of concern.

  What is the risk associated with that strategy

Develop a presentation to the CFO. Specifically, show the dollar value of the first payment under each hedging strategy and recommend the best hedging strategy? What is the risk associated with that strategy

  Case study ge healthcare b a csr dilemmaread the case study

case study ge healthcare b a csr dilemmaread the case study titled ge healthcare b a csr dilemma. reviewing the case

  The practice of waste disposal law

The law firm of L, D & D specializes in the practice of waste disposal law and is interested in analyzing its caseload.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd