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Assignment - Quality Design: Tools and Techniques
Instructions: Answer each question thoroughly. Only one reference for question 1. And No reference is required for case study questions (A and B). Each Question requires 250 Words.
Question 1: How does the design of a service process differ from designing a manufactured good? Explain the factors that one must consider for a good service design, and how a control system might be applied, including SPC (Statistical Process Control). [Word Length: 250 Words]
Read the attached case study and answer below two questions thoroughly:
Case Study: "The State University Experience"
Question A: What breakdowns in service processes has this student experienced? How might these be a function of organizational design? [Word Length: 250 Words]
Question B: What types of process management activities should State University administrators undertake? [Word Length: 250 Words]
Attachment:- Case Study.rar
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