General view of dissatisfaction from sales

Assignment Help Marketing Management
Reference no: EM1321133

Scenario Summary

You are a general manager with a service company. You are hearing comments from your sales group that customers are unhappy with your company. The comments range from poor service, missed assignments, to technical failures. When you ask for specifics, you get a general view of dissatisfaction from your sales group but not a clear view if there is an issue.

You have met with several of your large customers in the past few months and they have not indicated that there is an issue. If anything your impression from customers is that things are going well.

Your company is growing and there are new customers and some new sales people.

Would you investigate customer complaints further? If so, how would you proceed to understand if there is a problem with service?

Activity

Read the You Decide scenario and decide on a response. Your goal is to identify the critical issues in the scenario and determine how you would resolve. Write a report correctly formatted of at least 125 words

Additional Requirements 

Min Pages: 125 
Max Pages: 125 

Reference no: EM1321133

Perform an analysis of best buy

Perform an analysis of Best Buy Co. Inc. Your analysis will draw on the Form 10K (as of February 2013). Your analysis can include information prior to February 2013 but shou

Select an industrially developed country

Select an industrially developed country (perhaps Japan or a European Country) and a relatively less developed country (perhaps a Latin ASelect an industrially develope

View of tuvalus international trade

Interpret your view of Tuvalu's international trade using some of the explanatory theories in Charles W. L. Hill - describe the nature of advantage, consider two other theor

Should coca-cola be forced to drop bvo

Should Coca-Cola be forced to drop BVO from all of its drinks if there is no conclusive research that indicates that there are health risks from consuming the ingredient? Kn

What is a sovereign nation

Research: What is a sovereign nation, how many sovereign nations are recognized as members by the United Nations and how many sovereign nations are recognized by the US Stat

How should or would you handle situation with mrs. smither

As the manager how should or would you handle the situation with Mrs. Smither? What are the ethical and legal issues involved, including ADA rules? Outline a plan of action

Sharing knowledge related to job research

This week's discussion is focused on identifying and sharing knowledge related to job research and job search. Identify four sources to learn more about jobs, networking, or

Marketing plan for sonic

Sample Marketing Plan for Sonic, a fictional product. You will submit your Marketing Plan Term Project in two parts: You will be graded on the following criteria (refer to gra

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd