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1. How does Amazon.com’s CRM software help it to gain market share and maintain its competitive advantage?
2. How are operating efficiencies realized in order fulfillment activities of Amazon.com? Will costs continue to fall, given that their warehouses are currently operating at less than 50% of capacity? (Note: This measure is expected to change over time, depending on the state of the economy.)
3. What are the customer privacy risks, besides the ones mentioned in the case, that Amazon.com must guard against in order to continue to grow its business?
word limits 150 - 200
When you need to cut through the red tape and get some thing done, who do you contact? If you were asked to form a team for four to six employees to quickly accomplish some complex task, which employees whould you recruit for your team, and why?
Define supply chain management. Compare and contrast the traditional adversarial approach to suppliers and customers with the supply chain management approach discussed in the text and lectures and demonstrated in simulations and case studies. What a..
Write a paper about how the supply of oil on the world market effects the gasoline costs that you pay when you put gas into your vehicle. Your paper must reference the activity of oil production in the past several years, as well as the current situa..
While monitoring the forecast values based on simple moving average method (averaging period = 3), the tracking signals are consistently coming out as large positive numbers (i.e., 4.0, 6.2, and 5.5). What should we do to the forecast model?
Which of the following does NOT describe a lean service process?
How is Southwest Airlines positioned in the minds of the consumer? Do you think Southwest Airlines should change this positioning? If yes, to what position and how might Southwest Airlines do this? If no, why not? Explain.
Put yourself in the role of a recall coordinator for Ford Motor Company. It is 1973 and field reports have been coming in about rear end collisions, fires and fatalities. You must decide to whether to recall the automobile. Identify the pertinent et..
Solve the following linear program using the decomposition principle: minimize z = ?2x1 ? 5x2 subject to x1 + 2x2 = 13.5 x1 + 3x2 = 18.0 x1 ? 9 x2 ? 5 x1, x2 ? 0. Let the first two constraints be the hard constraints and the remaining constraints be ..
Which of the 7 QC Tools would be most useful in addressing each of the following situations? More than one tool may be useful, explain the reason. A copy machine suffers frequent paper jams and users are often confused as to how to fix the problem.
Create a new worksheet in the database to compute gross revenues by month and region, as well as world-wide totals, for each product using the data in Mower Unit Sales and Tractor Unit Sales
Describe the key issues associated with managed care and its reimbursement methods. How does managed care impact hospital net revenues?
How might a company ensure that its IMC message is not misinterpreted when introduced overseas via advertising? What would YOU do to minimize this risk that your company's brand name or the name of a product were not laughingly called something else ..
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