Reference no: EM131224132 , Length: 3300 Words
MSc Hospitality with Tourism Management
Module Title Module Code
Hospitality & Tourism Facilities Management 316
Assignment Title Level
Improving process performance. 7
1 of 2
Weighting
This assignment is worth 75% of the marks for this module
Lecturers
Tim Eggins, Ros McAteer, Simon Turner, Dave Andrews
Work may be handed in to the Resource Centre prior to the final cut off time (14.30hrs for full time students)
Frontispiece Assignment Key
Task 1
316 EGGI 14S2A
Module Learning Outcomes
For the assignment students must achieve the following learning outcomes:
1. Appreciate the complexity of operational challenges faced by managers in hospitality/ tourism operations with specific reference to the functions of accommodation/ facilities management
2. Appreciate the inter-relationship of areas of business such as technical operational areas and human resources in the pursuit of delivering quality customer centric services
3. Analyse and articulate current operational challenges and issues, synthesis material and generate ideas/ solutions to a complex case study.
Assignment Remit
The assignment is broken down into various parts; each partis given a % value towards the total of this module.
To support your academic arguments include examples, where possible from a hotel that you have stayed at in the UK.
Part 1 (15%)
For part 1 you work in teams of two. Each team will be allocated a hotel. Visit its own website and one third party site (e.g. Expedia, LateRooms, Travelocity), your task is to monitor room prices on both sites and account for any change over time or price differences between sites over the monitoring period. References used should be included.
Please complete only 3000 words part 2.
Part 2 (60%)
Using operations and service management literature, critically evaluate how accommodation can be managed to ensure customer satisfaction.
Sleeping accommodation means any hospitality or tourism space designed to allow customers to sleep. You may want to investigate topic areas such as customer satisfaction, tangible design, servicing (cleaning) and maintenance.
Format
individual essay for part 2.
Length
3,000 words for part 2
Grading Criteria for part 2
- The college’s grading criteria for level 7(Masters Degree) will apply. In addition you should consider the following:
- Your answers should at least partly be justified by the nature of the chosen hotel, for example, its star rating, location and target markets.
- You are encouraged to incorporate and apply academic management models from recommended texts into your discussion.
- We expect STRONG evidence of independent reading in particular a good range of contemporary journal material to be incorporated into your essay to support clear lines of argument so as to demonstrate an awareness of current industry and academic concept developments.
- References MUST underpin lines of argument to make your discussion persuasive. They must also conform to the format described in the UCB referencing guide.
- Clear reasoned conclusions which sum up the key points, answer the question set and offer your final judgement are encouraged.
Plagiarism
Please note that task two of this assignment is an individual piece of work and should represent your own individual effort. College policy in case of plagiarism will apply.
Article regarding white privilege and male privilege
: Read the article regarding white privilege and male privilege called “White Privilege: Unpacking the Invisible Knapsack,“ by Peggy McIntosh. What does the author mean by the concept of "white privilege"? Re-read the author's list of 46 examples of wh..
|
Spent a lot of time discussing mass incarceration
: This week, we spent a lot of time discussing mass incarceration, the war on drugs, and racial inequity. In recent times, a racial justice social movement has emerged directly challenging what Michelle Alexander calls,
|
Corporations relative to partnerships-sole proprietorships
: Which of the following is an advantage of corporations relative to partnerships and sole proprietorships?
|
What rate of return would be realized
: Baxter purchased 100 shares of Sam, Inc. common stock for $25 per share one year ago. During the year, Sam, Inc paid cash dividends of $2 per share. The stock is currently selling for $30. If Baxter sells all his shares today, what rate of retur..
|
Functions of accommodation and facilities management
: For the assignment students must achieve the following learning outcomes: Appreciate the complexity of operational challenges faced by managers in hospitality/ tourism operations with specific reference to the functions of accommodation/ facilities m..
|
Materials for the course economics of the city
: The writing should be including materials for the course Economics of the city. Please describe things such as urbanized area, location equilibrium, self reinforcing, Agglomeration Economics, localization economics, central place theory and the centr..
|
Define a clear current issue or event
: You must define a clear current issue or event. You must use multiple news sources, at least one or which must be from a non-U.S. Source. The foreign news source must be in/of the region in which your issue/event takes place. You must have an introdu..
|
Name the two types of bryophytes and what are pyrenoids
: Which plant group is known as amphibian in the Plant Kingdom? Name the two types of bryophytes. On what basis algae are further classified? What are thallophytes? Provide examples. What do you understand by gametophytic phase and sporophytic phase?
|
Describe the mechanism that determines the sex of a child
: Who gave the theory of natural selection and the concept of 'organic evolution'? What is the basic most common characteristic of all animals, plants and humans? Fossil remains of which organism shows characteristics of both birds and reptiles? Descri..
|